Sales Operations Manager

Working Days:

Location:

About the Role : Sales Operations Manager

Key Responsibilities

• Support U.S. sales reps, dealers, and brokers by tracking deals and providing accurate project updates
• Communicate daily with sales partners to collect missing information, confirm next steps, and maintain accountability
• Monitor the CRM pipeline (Insight / Ascent) to ensure all project stages are progressing and properly documented
• Update CRM records, notes, and timelines consistently and accurately
• Follow up with internal operations, design, permitting, and funding teams to move deals forward
• Handle basic sales escalations by providing clear updates and managing expectations
• Communicate proactively with sales reps or dealers if any delays or requirements arise
• Collaborate with the Sales Support Manager to ensure communication standards and response times are maintained
• Participate in daily or weekly sales syncs to share updates and resolve open items
• Ensure all post-sale handoffs to operations are completed without errors
  

Skills & Qualifications

• 4-8 years of experience in sales support, coordination, or customer service (solar or U.S. process experience preferred)
• Excellent English communication skills — written and verbal (U.S.-facing role)
• Confident on calls and comfortable speaking with dealers, brokers, and sales reps
• Strong organizational and multitasking ability — able to handle multiple deals and updates simultaneously
• Knowledge of CRM platforms (Insightly, HubSpot, Salesforce, etc.) and Google Workspace
• Good understanding of sales and project pipelines
• Calm, professional, and responsive under pressure
• Team-oriented, proactive, and dependable — takes initiative rather than waiting for direction
  

KPIs / Success Metrics

• 100% of deals tracked and updated in CRM
• Zero delays caused by missing or incorrect sales information
• All sales updates communicated to reps within set timelines
• Improved handoff speed from sales to operations
• Positive feedback from sales reps and managers