Sales Manager

Company Description

At TravelerWe, we believe in creating extraordinary travel moments that connect people and ignite a sense of wonder. We specialise in offering thoughtfully curated group tours and personalized travel experiences that blend adventure, culture, and meaningful connections. Our goal is to craft journeys that inspire and bring people together, whether they seek relaxation, exploration, or adventure. With seamless bookings and exceptional customer support, we are committed to turning travel dreams into unforgettable realities for a diverse community of explorers around the world.

This profile is based out of our office in Manali (Himachal Pradesh). Please do not apply if you cannot work from this office location.

Key Responsibilities

1. Lead Management & Conversion

• Handle inbound leads from Meta ads, website forms, WhatsApp, Instagram, and referrals.
• Understand customer requirements and suggest suitable travel packages.
• Create customized itineraries and pricing based on customer needs.
• Achieve monthly and quarterly sales targets with high conversion ratios.
• Follow up consistently until closure while maintaining professionalism.

2. Customer Relationship Management

• Maintain strong communication with customers throughout their journey.
• Ensure smooth coordination between operations, suppliers, and customers.
• Resolve customer queries or escalations promptly and effectively.
• Build long-term relationships to drive repeat business and referrals.

3. Team Collaboration & Process Building

• Train and guide junior sales executives (as company scales).
• Help create internal SOPs for lead handling, sales flow, and customer experience.
• Provide input to marketing team on customer behavior and trending destinations.

Required Skills & Qualifications

• 0-4 years of experience in travel industry sales.
• Strong understanding of domestic and international travel markets.
• Excellent communication & persuasion skills.
• Ability to create and understand itineraries, costing, hotel categories, and visa processes.
• Proven track record of meeting or exceeding sales targets.
• CRM familiarity (Like HubSpot/Zoho/freshsales).
• Strong follow-up discipline and customer-first mindset.

Preferred Attributes

• Self-motivated with a hunger to close deals.
• Calm, solution-oriented, and professional during high-pressure situations.
• Good negotiation skills with vendors and customers.
• Passion for travel and understanding of current travel trends.

What We Offer

• Competitive salary + performance-based incentives.
• Opportunity to grow into a leadership role as the company expands.
• Freedom to experiment, suggest ideas, and build processes from scratch.
• Work with passionate founders and team in a fast-growing travel startup.
• Work from Manali, where people go for holidays.