Sales Manager

The Sales Manager will assists in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

Core Work Activities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Activities include sales calls, entertainment, FAM trips, trade shows, etc
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).
• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them.
• Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service level

Preferred candidate profile

2-year degree from an accredited university in Master Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelors degree in Hotel Management, Hotel and Restaurant Management, or related major; 6 year experience in the sales and marketing or related professional area.