Front Office Duty Manager

Job Description

Oversee day-to-day front office operations, including check-in, check-out, guest inquiries, and reservations. Serve as the Manager on Duty (MOD) for designated shifts. Handle guest complaints and feedback promptly, professionally, and empathetically. Coordinate with housekeeping, engineering, F&B, and other departments for guest-related requirements. Ensure proper shift handover and maintain up-to-date records in the duty manager logbook. Monitor staff performance, grooming, and adherence to service standards. Train, coach, and support front desk associates to deliver exceptional guest service. Conduct regular lobby checks, ensure cleanliness, and greet VIP guests. Authorize room upgrades, discounts, and late checkouts as per policy. Ensure compliance with hotel policies, SOPs, safety regulations, and emergency procedures. Maintain inventory and stock control of front office supplies. Generate reports and assist with audits as required Preferred candidate profile Hotel Management graduate 4-5 years of Front Office experience with 1 year of Supervisory role (minimum) Problem-solving ability and a guest-centric mindset