Oversee day-to-day front office operations, including check-in, check-out, guest inquiries, and reservations. Serve as the Manager on Duty (MOD) for designated shifts. Handle guest complaints and feedback promptly, professionally, and empathetically. Coordinate with housekeeping, engineering, F&B, and other departments for guest-related requirements. Ensure proper shift handover and maintain up-to-date records in the duty manager logbook. Monitor staff performance, grooming, and adherence to service standards. Train, coach, and support front desk associates to deliver exceptional guest service. Conduct regular lobby checks, ensure cleanliness, and greet VIP guests. Authorize room upgrades, discounts, and late checkouts as per policy. Ensure compliance with hotel policies, SOPs, safety regulations, and emergency procedures. Maintain inventory and stock control of front office supplies. Generate reports and assist with audits as required Preferred candidate profile Hotel Management graduate 4-5 years of Front Office experience with 1 year of Supervisory role (minimum) Problem-solving ability and a guest-centric mindset
Maintain updated and correct Employee database across all registers Complete Employee joining formalities Bank Account Opening PF ESI Mediclaim registration Getting the Employee Biometric set up done Collecting all forms and documents from New Employee Conducts Generic HR induction for new joinees at Assistant and Supervisory roles Conducts random check on Employee grooming standards with Support from Security team Conduct random checks in Employee accommodation with HR team/Security Support in salary preparation and attendance check of all departments Support in Recruitment process by coordinating with candidates on acceptance of offer and joining date Keep HR & resort team updated of joining date of the potential employees through Whatsapp/Email Support HR Manager with Employee Engagement activities, Appraisal activity and other HR/Resort related activity Attend Resort Pledge, meeting, briefing, Training and Personal Development reviews Adhere to sustainable initiatives at The Ibnii Coorg and encourage team members to adhere to the same
FIND ON MAP