The Ibnii

Oversee day-to-day front office operations, including check-in, check-out, guest inquiries, and reservations. Serve as the Manager on Duty (MOD) for designated shifts. Handle guest complaints and feedback promptly, professionally, and empathetically. Coordinate with housekeeping, engineering, F&B, and other departments for guest-related requirements. Ensure proper shift handover and maintain up-to-date records in the duty manager logbook. Monitor staff performance, grooming, and adherence to service standards. Train, coach, and support front desk associates to deliver exceptional guest service. Conduct regular lobby checks, ensure cleanliness, and greet VIP guests. Authorize room upgrades, discounts, and late checkouts as per policy. Ensure compliance with hotel policies, SOPs, safety regulations, and emergency procedures. Maintain inventory and stock control of front office supplies. Generate reports and assist with audits as required Preferred candidate profile Hotel Management graduate 4-5 years of Front Office experience with 1 year of Supervisory role (minimum) Problem-solving ability and a guest-centric mindset

Maintain updated and correct Employee database across all registers Complete Employee joining formalities Bank Account Opening PF ESI Mediclaim registration Getting the Employee Biometric set up done Collecting all forms and documents from New Employee Conducts Generic HR induction for new joinees at Assistant and Supervisory roles Conducts random check on Employee grooming standards with Support from Security team Conduct random checks in Employee accommodation with HR team/Security Support in salary preparation and attendance check of all departments Support in Recruitment process by coordinating with candidates on acceptance of offer and joining date Keep HR & resort team updated of joining date of the potential employees through Whatsapp/Email Support HR Manager with Employee Engagement activities, Appraisal activity and other HR/Resort related activity Attend Resort Pledge, meeting, briefing, Training and Personal Development reviews Adhere to sustainable initiatives at The Ibnii Coorg and encourage team members to adhere to the same

FRONT OFFICE MANAGER/ASSISTANT FRONT OFFICE MANAGER (FOM/AFOM) Job Summary: At The Ibnii Coorg, we are dedicated to creating a sustainable luxury resort experience for our guests. As a Front Office Manager, you will have to oversee our front desk operations and ensure a positive experience for all guests and visitors. This role is responsible for managing staff, supervising daily activities, and coordinating front office functions to ensure high standards of service and efficiency. The ideal candidate will have strong leadership skills and a proven ability to manage a team while maintaining a welcoming and professional front desk environment. service. Responsibilities: Staff Management & Training: Supervise front office personnel, including receptionists, night auditors, and concierge staff. Managing staff, including hiring, training, and scheduling the staff shift. Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Guest Engagement: Maintain a professional and high quality service oriented environment at all times. Ensuring high standards of Guest Engagement starting from Check in till Check Out. Meeting with guest, handling complaints & special request (If any). Dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise in very professional & timely manner. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodation, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Operational Requirement: Manage daily front office operations, oversee front desk, concierge, and luggage services, and ensure compliance with hotel policies and procedures. ¢ Financial Aspects: Set Front Office Budget for the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. Ensure accurate billing and charging of accounts, monitor and manage revenue goals, and handle front desk supplies and inventory. Ensuring Smooth Coordination: Ensuring everyday the Accommodation meeting is held with other operational department so that all the department have clear understanding of day to day operation, closing & next day arrival & departures. Conducting one to one meeting with the reservation team about the day arrival, about FIT or Group Guest.

Role & responsibilities Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify and acquire new corporate clients, build strong relationships with key decision-makers, and manage existing accounts to generate revenue Focus on selling MICE-related opportunities, including events, conferences & incentive trips Develop and implement sales strategies, conduct market research, and stay updated on industry trends to identify new business opportunities. Oversee the entire sales cycle, from initial client contact to proposal creation, negotiation, and contract closure. Achieve and exceed assigned revenue and profitability targets. Analyze market trends and competitor activity to identify new business opportunities. Preferred candidate profile Proven experience in sales management, preferably in the hospitality, travel, or leisure industry. Strong negotiation, problem-solving, and strategic planning skills. Excellent communication, leadership, and relationship-building abilities. Good understanding of the travel leisure market and corporate MICE segment.