Role & responsibilities Social Media Strategy: Develop and execute comprehensive social media strategies aligned with the resort's sustainable luxury brand, fostering engagement and driving growth. Content Creation: Create captivating and visually appealing content, including posts, images, videos, and stories, that showcase the resort's eco-luxury offerings and sustainable practices. Platform Management: Manage and maintain the resort's presence on social media platforms as well as Online review platforms ensuring consistent messaging and timely responses to comments and inquiries. Community Engagement: Foster an active and engaged online community by interacting with followers, responding to feedbacks and comments,emails and initiating guest conversations. Campaigns and Promotions: Plan and execute social media campaigns, contests, and promotions to drive user-generated content and boost guest participation. Analytics and Insights: Monitor social media metrics and performance, analyze data, and provide actionable insights to optimize strategies and achieve KPIs. Trend Monitoring: Stay up-to-date with social media trends, emerging platforms, and industry best practices to ensure the resort's social media presence remains innovative and relevant. Collaboration: Coordinate with the marketing, design, and photography teams to align content creation and branding efforts across various channels. Photography and Videography: Coordinate and participate in photoshoots and video shoots to capture stunning visuals for social media content. Preferred candidate profile Proven experience as a Social Media Executive or similar role, preferably in the hospitality or luxury industry. Proficiency in using social media platforms, analytics tools, and scheduling software. Excellent written and verbal communication skills, with a knack for storytelling and engaging content creation.

Oversee day-to-day front office operations, including check-in, check-out, guest inquiries, and reservations. Serve as the Manager on Duty (MOD) for designated shifts. Handle guest complaints and feedback promptly, professionally, and empathetically. Coordinate with housekeeping, engineering, F&B, and other departments for guest-related requirements. Ensure proper shift handover and maintain up-to-date records in the duty manager logbook. Monitor staff performance, grooming, and adherence to service standards. Train, coach, and support front desk associates to deliver exceptional guest service. Conduct regular lobby checks, ensure cleanliness, and greet VIP guests. Authorize room upgrades, discounts, and late checkouts as per policy. Ensure compliance with hotel policies, SOPs, safety regulations, and emergency procedures. Maintain inventory and stock control of front office supplies. Generate reports and assist with audits as required Preferred candidate profile Hotel Management graduate 4-5 years of Front Office experience with 1 year of Supervisory role (minimum) Problem-solving ability and a guest-centric mindset

Maintain updated and correct Employee database across all registers Complete Employee joining formalities Bank Account Opening PF ESI Mediclaim registration Getting the Employee Biometric set up done Collecting all forms and documents from New Employee Conducts Generic HR induction for new joinees at Assistant and Supervisory roles Conducts random check on Employee grooming standards with Support from Security team Conduct random checks in Employee accommodation with HR team/Security Support in salary preparation and attendance check of all departments Support in Recruitment process by coordinating with candidates on acceptance of offer and joining date Keep HR & resort team updated of joining date of the potential employees through Whatsapp/Email Support HR Manager with Employee Engagement activities, Appraisal activity and other HR/Resort related activity Attend Resort Pledge, meeting, briefing, Training and Personal Development reviews Adhere to sustainable initiatives at The Ibnii Coorg and encourage team members to adhere to the same