Posted:4 hours ago|
Platform:
Work from Office
Full Time
Own and achieve team sales quotas through effective leadership.
Manage day-to-day operations within a call centre-based sales team.
Leverage team strengths and coach on weaknesses for consistent performance improvement.
Onboard and train new hires to reach full productivity within 90 days.
Conduct ongoing coaching on product knowledge, objection handling, and closing techniques.
Facilitate mock sessions and performance reviews to enhance sales skills.
Develop and implement sales initiatives targeting key customer segments.
Monitor customer feedback and market intelligence to adjust sales strategies.
Drive lead conversion through pipeline management and regular team huddles.
Analyze sales data to identify trends and improvement areas.
Track KPIs such as turnaround times (TAT), missed calls, follow-ups, and lead aging.
Provide daily and weekly performance reports to senior management.
Ensure team adherence to company policies and regulatory standards.
Proactively resolve escalations and operational bottlenecks.
Achievement of team sales quota
Lead conversion rates and revenue per agent
New hire ramp-up time (Training to productivity)
Quality scores and customer satisfaction ratings
Call center KPIs including TAT, missed calls, and follow-up timeliness
Minimum 3 years of experience leading sales teams in call center or inside sales environments.
Proven track record of meeting or exceeding sales quotas through team leadership.
Strong people management, coaching, and communication skills.
Analytical mindset with a data-driven approach to performance management.
Energetic, results-oriented, and capable of scaling a high-growth sales team.
Degree in Finance or related field is a plus.
Opportunity to lead a growing, innovative sales team in a fast-paced industry.
Collaborative work environment focused on professional development and success.
Competitive salary and performance-based incentives.
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