Sales Coordinator

ABOUT THIS ROLE

We are seeking a proactive, detail-oriented Sales Coordinator to join our team in the market research and online panel industry. The ideal candidate will support client acquisition, manage existing accounts, coordinate project delivery with internal teams, and ensure client satisfaction. This role bridges sales, operations, and client service, requiring excellent communication skills, commercial awareness, and the ability to manage multiple tasks in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

Sales Support & Coordination

• Assist the sales team in preparing proposals, costings, feasibility checks, and client presentations.
• Liaise with vendors and internal operations to confirm feasibility, timelines, and resource allocation for projects.
• Maintain and update CRM systems with accurate client and project details.
• Track leads, RFQs, and opportunities to ensure timely follow-ups.

Account Management

• Serve as the main point of contact for assigned clients, handling inquiries, RFQs, and project updates.
• Build strong client relationships, ensuring repeat business and upselling opportunities.
• Negotiate pricing, timelines, and deliverables while ensuring profitability.
• Monitor ongoing projects to ensure they meet agreed quality standards, quotas, and deadlines.
• Prepare and share regular progress reports with clients and internal teams.

Operational Liaison

• Coordinate with Project Managers, Sampling, and Data Processing teams to ensure smooth execution.
• Troubleshoot project issues, liaising with technical and panel teams when required.
• Manage panel resource allocation based on project needs and priorities.

Commercial & Strategic

• Identify cross-selling opportunities and contribute to revenue growth targets.
• Support marketing initiatives, client events, and thought-leadership activities.
• Keep updated on industry trends, competitor activities, and panel technology advancements.

ABOUT YOU

Key Skills & Competencies

• Strong verbal and written communication skills.
• Excellent organisational and multitasking abilities.
• Commercial mindset with basic negotiation skills.
• Understanding of online panel operations, feasibility checks, and respondent recruitment.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM tools .
• Ability to work under pressure and meet tight deadlines.
• Analytical thinking with attention to detail.

Qualifications & Experience

• Bachelor’s degree
• 1 to 5 years of experience in sales support, account management, or project coordination (preferably in market research or online panel).
• Knowledge of online sampling and respondent engagement strategies preferred.

WORK TIMINGS:

WORK LOCATION: India

WHY JOIN US

Be part of a growing, global organisation with a dynamic and admirable culture where you will have the ability to thrive, grow and be creative. We offer a competitive benefits package that includes reward and recognition programs, professional development opportunities, flexible working arrangements, health and well-being initiatives.

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.

If this sounds like you, then we would love to hear from you!