Sales Coordinator

Key ResponsibilitiesQuotations & Sales Support

• Prepare and share quotations, price sheets, and proforma invoices
• Coordinate with sales, production, and finance teams for pricing approvals
• Track quotation status and follow up with clients for order confirmation
• Maintain records of approved prices, discounts, and special terms

Client Handling & Communication

• Act as the primary point of contact for customers after order receipt
• Handle customer queries related to product availability, lead time, dispatch, and documentation
• Coordinate with sales executives and BDMs for customer requirements
• Ensure timely and professional communication with clients

Order Processing (Order to Delivery)

• Receive and process sales orders as per approved quotations
• Coordinate with production, planning, and warehouse teams for order execution
• Monitor order status, production timelines, and readiness for dispatch
• Ensure accuracy in order details (product, size, finish, quantity, pricing)

Dispatch & Logistics Coordination

• Plan and coordinate timely dispatch of orders
• Coordinate with logistics/transporters for vehicle arrangement and delivery schedules
• Prepare and verify dispatch documents (invoice, packing list, e-way bill, LR)
• Track dispatched material and confirm delivery with customers

CRM & Reporting

• Update and maintain CRM records for leads, quotations, orders, and dispatch status
• Generate MIS reports on sales orders, dispatch, pending deliveries, and payments
• Maintain customer database and communication history

Payment Follow-up & Coordination

• Track customer payments as per agreed credit terms
• Follow up with customers for timely payment collection
• Coordinate with finance/accounts for payment reconciliation
• Share regular updates on outstanding payments with sales and management

Coordination & Compliance

• Ensure compliance with company policies, pricing approvals, and documentation standards
• Resolve order-related issues such as delays, shortages, or documentation errors
• Support audits and internal reporting requirements

Qualifications & ExperienceEducation

• Bachelor’s degree in Commerce, Business Administration, or related field

Experience

• 2–5 years of experience in sales coordination / order management in a manufacturing environment
• Experience in wood, WPC, plywood, laminates, or interior décor products preferred

Skills & Competencies

• Strong coordination and follow-up skills
• Proficiency in CRM systems, MS Excel, ERP/SAP (preferred)
• Good communication and customer-handling skills
• Attention to detail and documentation accuracy
• Ability to multitask and work under deadlines

Key Performance Indicators (KPIs)

• Timely quotation and order processing
• On-time dispatch and delivery
• CRM data accuracy
• Payment collection efficiency
• Customer satisfaction and complaint resolution

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person