Sales Coordinator

The Sales Coordinator supports the sales team by managing day-to-day coordination, order processing, customer communication, and internal follow-ups. The role ensures smooth execution of sales operations, timely dispatches, accurate documentation, and effective coordination between sales, production, dispatch, accounts, and logistics teams.

Key Responsibilities :

Sales Support & Coordination

• Assist the sales team with quotations, proposals, price lists, and product information.
• Coordinate with internal departments (production, planning, dispatch, QA, accounts) to ensure timely order execution.
• Maintain and update sales trackers, order status, and customer databases.
• Support sales planning, follow-ups, and lead tracking.

Order Management

• Prepare and process sales orders in ERP/CRM systems.
• Ensure accuracy of order details including pricing, quantity, delivery schedule, and payment terms.
• Track order progress and proactively update customers and sales managers.
• Coordinate dispatch schedules and ensure timely delivery.

Customer Communication

• Act as a point of contact for customers regarding order status, documentation, and basic queries.
• Handle routine customer follow-ups and ensure high service standards.
• Coordinate resolution of customer issues related to orders, deliveries, and documentation.

Documentation & Reporting

• Prepare sales-related documents such as quotations, proforma invoices, delivery challans, and order confirmations.
• Maintain proper records of contracts, price approvals, and customer correspondence.
• Generate periodic sales reports (daily/weekly/monthly) for management review.

CRM & Data Management

• Update CRM with customer interactions, orders, and follow-up notes.
• Support CRM training and ensure data accuracy and compliance.
• Assist in preparing MIS reports and dashboards.

Coordination & Compliance

• Ensure adherence to company policies, pricing approvals, and sales processes.
• Coordinate with accounts for invoicing, credit limits, and payment follow-ups.
• Support audits and internal reviews related to sales documentation.

Key Skills & Competencies

• Strong coordination and communication skills
• Attention to detail and documentation accuracy
• Ability to multitask and meet deadlines
• Customer-focused approach
• Proficiency in MS Excel, Word, and email communication
• Working knowledge of ERP/CRM systems (preferred)

Educational Qualification

• Bachelor’s degree in Commerce, Business Administration, or a related field

Experience

• 2–5 years of experience in a sales coordination / sales support role (manufacturing or B2B preferred)

Job Type: Full-time

Pay: ₹12,709.48 - ₹30,733.62 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Work Location: In person