Sales Co-ordinator

For a Leading IT solutions provider at Oman
Position Summary

The Sales Coordinator will support the sales team in day-to-day operations, including preparing quotations, coordinating with customers and internal departments, updating sales records, and ensuring smooth order processing from inquiry to delivery. This role requires strong communication, follow-up skills, and attention to detail.

Key Responsibilities

1. Sales Support & Coordination

• Assist the sales team in preparing quotations, proposals, and sales presentations.
• Respond to customer inquiries via phone, email, and WhatsApp in a timely manner.
• Coordinate with sales executives to follow up on leads, quotations, and pending orders.
• Maintain and update customer database (CRM/Excel) with accurate information.

2. Order Processing

• Receive purchase orders from customers and verify details (price, quantity, delivery terms, etc.).
• Prepare sales orders and coordinate with logistics/warehouse/team for dispatch and delivery.
• Track order status and update customers and the sales team on delivery schedules.
• Ensure all documentation (LPO, DO, invoice, etc.) is properly prepared and filed.

3. Customer Service

• Build strong relationships with customers through consistent follow-up and professional communication.
• Make regular care calls to customers for new orders as well as existing clients to ensure they are receiving proper support from the team.
• Coordinate with accounts for payment follow-up and resolve billing issues.
• Maintain good relationships with existing customers and support the team in developing new customers.

4. Reporting & Documentation

• Prepare weekly, and monthly sales reports for management.
• Track quotation vs. order conversion and highlight follow-up requirements.
• Maintain records of contracts, agreements, and key customer documents.

5. Internal Coordination

• Follow up with purchasing/logistics on stock availability and delivery commitments.
• Coordinate with technical/service team (if applicable) for installation, support visits, and after-sales service.
• Participate in internal meetings and share updates on customer feedback and market information.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Commerce, or related field (preferred).
• 1–3 years of experience in sales coordination, customer service, or admin support (motivated freshers can also be considered).
• Good computer skills: MS Office (Excel, Word, Outlook); experience with CRM or ERP is an advantage.
• Good communication skills in English (additional Indian languages are an added advantage).

Key Skills

• Strong coordination and follow-up skills.
• Good telephone, WhatsApp, and email etiquette.
• Ability to handle multiple tasks and work under pressure.
• Attention to detail and accuracy in documentation.
• Team player with a positive and proactive attitude.
• Customer-oriented mindset.
• Ability to work independently in a work-from-home environment (self-discipline, time management).

Work Location & Timing

• Location: Work from Home (India) – candidate must be willing to join office later as required by the company.
• Working Days: Sunday to Thursday
• Working Hours: 10:00 am – 7:30 pm (India time)
• Salary: To be discussed during interview / As per company policy

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• Sales coordination, customer service, or admin support: 1 year (Preferred)
• MS Office (Excel, Word, Outlook): 1 year (Preferred)
• CRM or ERP: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person