Service Technician

Job Description

For an Kerala's Leading Home Automation Company Responsibilities Taking ownership of customer complaints reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints. · Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams. · Ask customers targeted questions to quickly understand the root of the problem. Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on. · Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it. · Ensure all complaints are properly logged. · Prioritize and manage several open complaints at one time. · Document technical knowledge in the form of notes and manuals · Maintain jovial relationships with clients Any task assigned by management. Requirements: Diploma / ITI / Bachelor’s degree in electrical engineering or a related field. Freshers / 1+ years of experience in Home / Hotel / Hospital / Industrial automations or CCTV related security products service engineers. Strong knowledge of home automation systems, protocols, and standards Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Education: Diploma / ITI / Degree Experience: Freshers / 1+ Years Salary: Starting ₹20000 Location: Kochi *** Immediate Joining *** Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Diploma (Preferred) Experience: CCTV Service Technician: 1 year (Preferred) Home / Hotel / Hospital / Industrial automations: 1 year (Preferred) Work Location: In person