Sales and Marketing Manager

Key Responsibilities:1. Business Development & Sales

• Identify and develop new business opportunities for import/export freight forwarding (Sea & Air).
• Generate sales leads through market research, customer visits, networking, and digital platforms.
• Prepare and submit competitive freight quotations to customers.
• Achieve monthly/quarterly sales targets in line with company objectives.

2. Client Relationship Management

• Build and maintain strong, long-term relationships with customers.
• Follow up with clients for bookings, feedback, and after-sales support.
• Handle customer queries, complaints, and resolve issues promptly to ensure satisfaction.

3. Coordination & Execution

• Coordinate with operations, documentation, and customs clearance teams to ensure seamless service delivery.
• Work closely with shipping lines, airlines, transporters, and overseas agents to secure best rates and transit times.
• Monitor shipments and update clients proactively about cargo movement.

4. Pricing & Negotiation

• Negotiate freight rates with carriers and overseas partners.
• Prepare cost sheets and profit margins for each quotation.
• Stay updated with market trends, carrier rates, and trade routes.

5. Reporting & Documentation

• Maintain customer database and sales activity records in CRM or Excel.
• Submit weekly/monthly sales reports to the management.
• Prepare proposals, presentations, and service agreements as required.

Key Skills Required:

• In-depth knowledge of import/export documentation, Incoterms, and shipping procedures.
• Strong communication, negotiation, and presentation skills.
• Excellent market knowledge of freight forwarding, logistics, and supply chain.
• Ability to work under pressure and meet sales targets.
• Proficiency in MS Office and CRM tools.

Qualifications:

• Bachelor’s Degree in Business, Logistics, Supply Chain, or International Trade.
• Minimum 2–5 years of experience in freight forwarding sales (import/export).
• Familiarity with shipping lines, CHA (Customs House Agents), and transport networks.

Performance Indicators (KPIs):

• Monthly sales revenue & profit margin.
• Number of new clients acquired.
• Customer retention rate.
• Quote-to-booking conversion ratio.
• Timely collection of payments.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person