About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
Job Summary
You are part of the WW Partner Program Management organization, chartered with implementing standard systems, processes, and reporting in support of NetApp’s Global Partner Programs, our channel partner community, and our field sales organization.We are seeking a very customer (internal and external) centric individual to work closely together with the WW Partner Program CoE team. You must have a proven track record of effectively dealing with partner/customers and cross-functional team members in a fast-paced environment. You will work closely with the Global Partner Program team members, and other NetApp constituents to support the NetApp channel sales and partner programs. Your strong communication and organizational skills, attention to detail, ability to follow-up, and multi-tasking ability will be major keys to your success.Job ResponsibilitiesAbility to interpret incentive program guides and create accurate excel calculators with required program guidelines.
- Document calculation logic and share with stakeholders.
- Provide dashboards or reports for real-time tracking.
- Handle disputes or exceptions with clear escalation paths.
- Ensure calculations are audit-ready and compliant.
- Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.
- Assist with process documentation review and maintenance as needed for all processes.
- Cross trains the team and support and seek support on tasks with high volumes.
- Work with cross-functional teams to ensure accuracy and timeliness of all partners enquiries.
- Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.
- Partner Program background will be an added advantage.
Job Requirement
- 5+ years of experience in customer support on email or any customer experience management role
- Bachelor’s degree is a must.
- Exceptional communicator, both written and oral.
- Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.
- Highly trusted individual who maintains and expects high standards for self and team.
- Comfortable working effectively with cross-functional teams and building necessary business relationships.
- Prior user experience of ServiceNow, Salesforce is a plus.
- A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
- Flexible working in shifts and extended working hours per business requirements.
- Strong work ethic and sense of responsibility.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let's talk.
