Sales Account - Recovery & Backoffice

Designation : Officer / Executive / Sr. Executive

Department : Sales Accounts & Backoffice

Responsibilities

Responsible for managing a portfolio of customer accounts with delinquent payments, negotiating repayment plans, and working with internal sales and finance teams to restore account health while minimizing financial loss and preserving customer relationships. This role requires a deep understanding of the ceramic industry's sales cycle, products, and client base (e.g., distributors, contractors, architects).

Key Responsibilities

1.      Account Prioritization: Analyze accounts receivable aging reports to identify overdue accounts, research reasons for delinquencies, and prioritize collection efforts based on account value and payment behavior.

2.      Client Communication & Negotiation: Contact clients via phone, email, and potentially in-person visits to discuss outstanding debts, understand their situation (e.g., project delays, financial hardships), and negotiate feasible repayment plans or settlements.

3.      Relationship Management: Balance the need for financial recovery with customer service, ensuring a professional and empathetic approach that aims to retain the customer's business for future sales in the ceramic product line (e.g., tiles, sanitaryware).

4.      Internal Coordination: Liaise closely with the sales, customer service, operations, and finance departments to resolve underlying issues (e.g., billing discrepancies, product complaints, delivery problems) that may be causing payment delays.

5.      Documentation & Reporting: Maintain accurate and detailed records of all communication and recovery activities within a CRM or accounting software, and prepare regular reports on collection status, payment trends, and potential bad debts for management review.

6.      Process Improvement: Identify bottlenecks and inefficiencies in the order-to-cash cycle and propose improvements to credit policies, invoicing, and collection procedures to prevent future delinquencies. 

Qualification : Commerce Graduate with specialization in Accountancy Field

Required Skills:

1.      Experience: Proven experience in collections, accounts receivable, or account management, preferably within the building materials or ceramic industry.

2.      Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to handle difficult customer conversations tactfully and professionally.

3.      Negotiation & Problem-Solving: Strong negotiation and problem-solving abilities to find mutually agreeable solutions for payment.

4.      Financial Acumen: A solid understanding of basic accounting principles, invoicing, and financial analysis to interpret account data and assess creditworthiness.

5.      Technical Proficiency: Competency in using CRM software, accounting software (e.g., ERP systems), and Microsoft Excel for data analysis and reporting.

6.      Organization: Strong organizational skills and attention to detail to manage multiple accounts and prioritize tasks effectively.

Experience : Min. 3 years

Industry Preference : Must Be From Ceramic Industry

Job Location : Ahmedabad

Email : gmhr@sunhearrt.com

Mobile : 9909988490