Retail Store Manager

About Kimirica

Kimirica is a modern luxury brand offering premium self-care, personal care, and gifting experiences. Crafted with thoughtful ingredients, heartfelt stories, and elevated aesthetics, Kimirica products are designed to bring everyday indulgence to life. Our retail stores reflect this philosophy through immersive, hospitality-driven customer experiences.

Job Location: Kimirica Store, Kalpataru Grandeur 27, Opp. Yeshwant Club, Lantern Square, Indore, Madhya Pradesh - 452003

Role Overview

We are seeking a dynamic, customer-centric Assistant Store Manager / Store Manager to lead our luxury retail store operations. The role requires exceptional leadership, refined communication skills, and a strong sense of premium customer service. The ideal candidate will ensure store excellence while consistently delivering the Kimirica brand experience.

Key Responsibilities:

Store Operations

• Oversee daily store functioning to maintain a premium, well-organized, and customer-ready environment.
• Ensure visual merchandising standards are met and aligned with brand guidelines.
• Monitor inventory levels, stock movement, replenishment cycles, and coordinate with warehouse/HO.
• Manage store opening & closing procedures, cash handling, and daily sales reporting.

Sales & Customer Experience

• Drive sales performance by achieving monthly revenue targets and improving conversion rates.
• Deliver exceptional luxury customer service, personalized recommendations, and product knowledge.
• Handle escalations, queries, and VIP customer interactions with professionalism and warmth.
• Build strong customer relationships to maximize repeat business and loyalty.

Team Management

• Lead, motivate, and mentor the store team to achieve individual and store KPIs.
• Conduct regular training on product knowledge, grooming, sales behavior, and brand standards.
• Maintain staff schedules, attendance, performance reviews, and discipline protocols.

Brand Representation

• Uphold Kimirica’s luxury identity through store hygiene, ambiance, and guest engagement.
• Execute marketing activations, sampling activities, and in-store brand events.

Reporting & Coordination

• Provide daily/weekly sales reports, customer insights, and market feedback to management.
• Ensure compliance with retail SOPs, audits, and operational guidelines.

RequirementsEducation & Experience

• Graduate in any discipline; MBA preferred.
• 3–8 years of experience in retail, preferably in luxury beauty, skincare, lifestyle, or premium fashion.
• Experience as Assistant Store Manager or Store Manager in a customer-focused environment.

Skills & Attributes

• Strong communication and interpersonal skills with a refined, polite demeanor.
• Excellent leadership, team management, and conflict resolution skills.
• Good understanding of sales analytics, store operations, and CRM tools.
• Passion for luxury retail, customer service, and brand storytelling.
• Presentable, well-groomed, and aligned with luxury brand etiquette.

Key Performance Indicators (KPIs)

• Sales target achievement
• Customer satisfaction & retention
• Visual merchandising compliance
• Store audit scores
• Team performance and training effectiveness
• Inventory accuracy and shrinkage control

Why Join Kimirica?

• Opportunity to work with a fast-growing luxury brand
• Inspiring and aesthetically elevated work environment
• Career progression within modern retail
• Employee discounts & brand experiences

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Work Location: In person