Retail Store Manager

Job Title: Store Manager

Location: Hyderabad & Bengaluru

Reports To: Head of Retails – BANANA CLUB

Job Type: Full-Time

About Us:

BANANA CLUB

Position Overview:

We are seeking an experienced and dynamic Store Manager to lead our team and oversee the daily operations of our store. The ideal candidate will have a strong background in retail management, a passion for men's fashion, and a commitment to providing outstanding customer service. The Store Manager will be responsible for driving sales, managing staff, ensuring a high level of customer satisfaction, and maintaining store standards.

Key Responsibilities:

1. Sales and Customer Service:

- Achieve and exceed sales targets and KPIs.

- Foster a customer-centric environment, ensuring high levels of customer satisfaction through excellent service.

- Implement and maintain high standards of visual merchandising to optimize sales.

2. Team Management:

- Recruit, train, and develop store staff, ensuring all team members are knowledgeable about products and brand values.

- Conduct regular performance reviews and provide constructive feedback.

- Create and manage staff schedules, ensuring adequate coverage at all times.

3. Store Operations

- Oversee daily store operations, including opening and closing procedures.

- Manage inventory levels, perform regular stock checks, and handle deliveries and stock replenishment.

- Ensure the store is clean, organized, and well-maintained.

4. Financial Management:

- Manage the store’s budget, expenses, and payroll to maximize profitability.

- Prepare and analyze sales reports to identify trends and opportunities for growth.

5. Customer Engagement:

- Build and maintain a loyal customer base through proactive clientele and excellent service.

- Handle customer complaints and issues promptly and professionally.

6. Compliance:

- Ensure compliance with company policies and procedures.

- Adhere to all health and safety regulations.

Qualifications:

- Proven experience as a Store Manager or in a similar retail management role, preferably in the fashion industry.

- Strong leadership and team management skills.

- Excellent interpersonal and communication skills.

- Ability to drive sales and achieve targets.

- Strong organizational and multitasking abilities.

- Proficiency in Microsoft Office and retail management software.

- Passion for fashion and a keen eye for style.