Retail Store Manager

Position Title: Store Manager – Flagship Showroom

Location:

Reports To:

Role Overview

managing the day-to-day operations

Key Responsibilities

1. Store Operations Management

• Oversee daily store functioning, ensuring smooth opening and closing operations.
• Maintain store ambience and product display to align with Alankaram’s premium brand image.
• Ensure timely replenishment of products, coordination with supply chain, and stock accuracy.

2. Sales & Business Growth

• Achieve monthly, quarterly, and annual sales targets.
• Proactively identify local market opportunities to expand customer base.
• Build and maintain strong client relationships, encouraging repeat business and referrals.
• Collaborate with marketing teams for local promotions, events, and campaigns.

3. Team Leadership & Performance Management

• Supervise, guide, and motivate a team of sales executives and support staff.
• Conduct regular training on product knowledge, customer service, and sales techniques.
• Manage staff schedules, attendance, and performance reviews.

4. Customer Experience

• Ensure all customers receive personalized attention and premium service.
• Resolve customer issues promptly, ensuring high satisfaction levels.
• Gather feedback to continuously improve in-store experience.

5. Reporting & Coordination

• Prepare daily, weekly and monthly sales and operations reports.
• Coordinate with head office for inventory, marketing, finance, and HR requirements.
• Monitor competitor activity in the local market.

Key Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sales-driven with proven retail management experience.
• Customer-centric approach with problem-solving ability.
• High attention to detail and brand representation.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 10+ years of experience in managing premium retail stores (furniture/luxury/ lifestyle preferred).
• Proficiency in CRM, MS Office and familiarity with POS systems.

KPIs for Success

• Achievement of sales targets.
• Store operational efficiency.
• Customer satisfaction and repeat business rate.
• Team productivity and retention.