Retail Store Manager

Position Summary

We are seeking a motivated and experienced Retail Store Manager to lead and oversee operations at our retail outlet. This role is ideal for a retail professional with a strong background in fresh produce and FMCG management. You will be responsible for ensuring operational efficiency, leading a high-performing team, delivering exceptional customer service, and driving overall store performance.

Key Responsibilities:

Store Operations

• Manage end-to-end daily store operations including opening, closing, and safety protocols
• Ensure effective visual merchandising and strategic product placement to boost sales
• Uphold store hygiene, cleanliness, and safety standards
• Implement and enforce Standard Operating Procedures (SOPs)
• Ensure timely ordering, receiving, and storage of fresh produce and FMCG items

Team Leadership & Staff Management

• Hire, train, and mentor store staff to build a capable and motivated team
• Create shift schedules to ensure adequate staffing during all hours
• Conduct regular performance reviews and provide feedback and coaching
• Encourage teamwork, accountability, and continuous improvement
• Foster a positive, respectful, and growth-focused work culture

Customer Service Excellence

• Ensure the highest standards of customer service are maintained
• Address customer complaints and resolve issues promptly and professionally
• Train staff on customer engagement, product knowledge, and service skills
• Implement loyalty programs and customer retention strategies

Inventory & Supply Chain Management

• Monitor inventory levels and ensure stock availability across all categories
• Coordinate with suppliers to ensure timely and quality deliveries
• Implement stock rotation and FIFO practices for perishables
• Minimize wastage and shrinkage through accurate inventory control
• Conduct regular stock checks and maintain precise inventory records

Sales & Financial Management

• Meet and exceed monthly and quarterly sales and profitability targets
• Analyze sales performance and implement growth strategies
• Manage store budget, operating expenses, and cost controls
• Oversee POS operations, cash handling, and daily reconciliations
• Generate and review sales and operational reports regularly

Quality Assurance & Compliance

• Maintain freshness, presentation, and quality standards of all products
• Ensure compliance with food safety regulations and health standards
• Implement proper handling, storage, and display of perishable items
• Monitor expiry dates and manage FIFO processes

Key Performance Indicators (KPIs)

• Achievement of sales and profit targets
• Customer satisfaction and feedback scores
• Staff productivity, training compliance, and retention
• Inventory turnover and reduction in wastage/shrinkage
• Store cleanliness, merchandising, and operational audit scores
• Compliance with quality, hygiene, and safety standards

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person