Retail Operations Manager

Key Responsibilities:

• Operational Oversight:
• Ensure smooth daily operations across all retail locations.
• Implement and monitor compliance with operational policies and procedures.
• Review store performance and implement strategies for improvement.
• Sales & Profitability:
• Achieve sales targets and KPIs across all locations.
• Analyze sales reports and identify opportunities to maximize revenue.
• Optimize cost control measures and manage store budgets.
• Team Management:
• Recruit, train, supervise, and motivate store managers and staff.
• Conduct regular performance evaluations and provide coaching and development.
• Foster a positive and productive work environment.
• Customer Experience:
• Monitor and ensure high standards of customer service.
• Handle customer feedback, escalations, and complaints effectively.
• Promote a customer-first culture across all stores.
• Inventory & Merchandising:
• Oversee inventory management and ensure stock levels are maintained.
• Coordinate with the merchandising team to ensure consistent product presentation.
• Monitor shrinkage and implement loss prevention measures.
• Compliance & Reporting:
• Ensure all stores comply with legal, safety, and health regulations.
• Prepare and present reports on operational performance and store metrics.
• Implement company-wide initiatives and ensure alignment with strategic goals.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
• 10+ years of experience in retail management, with multi-store oversight.
• Proven track record in sales growth, team leadership, and operational excellence.
• Strong analytical, organizational, and communication skills.
• Proficient in MS Office and retail management systems (POS, ERP, etc.).
• Ability to travel between store locations as required.

Key Competencies:

• Leadership & Team Development
• Strategic Thinking
• Customer Focus
• Financial Acumen
• Problem Solving
• Communication & Interpersonal Skills
• Time Management

Job Types: Full-time, Permanent

Pay: ₹29,269.43 - ₹65,038.80 per month

Work Location: In person