Retail Banking Lead Analyst

About us

BCG Expand is a specialist firm providing unique data-driven business intelligence as a trusted advisor to senior executives across the world’s leading financial services firms to help them to operate more effectively. BCG Expand’s activities are focused on data benchmarking in technology, operations, FinTech and market data, with expertise around strategic cost and human resourcing benchmarking in wholesale finance.

Founded in 2001 as an independent research boutique, BCG Expand is a wholly owned subsidiary of the Boston Consulting Group (BCG), headquartered in London and with offices in Singapore, Toronto, Delhi, Frankfurt and New York. At Expand we’re proud of our friendly, inclusive and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients’ needs and maintain our professional, supportive and entrepreneurial working culture that we all enjoy.

BCG Expand are seeking a Lead Analyst to help support and drive a large, growing book of work aligned to the Retail Banking sector in the REBEX (Retail Banking Excellence) team. The successful candidate will be expected to successfully contribute to revenue growth and innovation to their domain and ensure successful completion of projects with experience and flexibility.

The Lead Analyst will manage client projects in the region, supporting clients’ strategic decisions through BCG Expand’s syndicated benchmarking and market research. A significant part of the role will involve in-depth discussions with clients, including C-suite executives, to guide strategic decisions using insights and analysis. We are looking for a proactive, curious, and diligent individual—a systematic and articulate problem solver who will play a key role in the Retail Banking Practice Area.

Key responsibilities will include:

• Leading end-to-end delivery of client projects, including data collection, analysis, and synthesis of large qualitative and quantitative datasets to build strategic insights
• Interpreting market and industry trends to identify patterns, extract insights, and highlight emerging opportunities.
• Leading client and internal meetings effectively; addressing client questions/queries using the data and content expertise
• Understanding client needs and delivering tailored, insight-driven solutions through proprietary tools, rigorous analysis, and customized reports or presentations
• Working with BCG case teams as part of BCG case engagements
• Ensuring client and case team satisfaction and timely project delivery
• Driving new ideas and working independently with limited guidance
• Collaborating with colleagues to sustain and grow the program’s membership base
• Act as senior member in the team and take on oversight and line management responsibility for junior team members

While senior team members provide oversight, BCG Expand’s culture puts emphasis on personal ownership at every stage of an employee’s career. Furthermore, Lead Analysts play a central role in all aspects of the delivery lifecycle, from supporting sales through to initial data collection, analysis, visualization and communication of the findings, allowing for a great deal of diversity on the job and the development of a broad skills set. You will have a high level of direct client exposure, which in many cases reaches C-level executives.

We seek an analytical, articulate, and proactive problem solver who will lead the analysis and delivery process. The role requires rapid learning and business knowledge development, with strong opportunities for internal career progression.

Job requirements

Note:

Qualifications and Experience

• Strong Master’s degree, preferably in an analytical or quantitative subject
• 5+ years’ work experience, ideally benchmarking, research or business analysis
• Some sector experience in financial services, consultancy or market research preferred (retail banking experience would be a distinct advantage)

Technical

• Advanced MS Office skills: especially Excel (including pivot tables and comfort with complex data sets) and PowerPoint
• Knowledge in any of Alteryx, Python, Tableau, or PowerBI is helpful, but not mandatory pre-requisites
• Ability to interrogate, interpret, evaluate and model data to extract insights and answer clients’ queries
• Excellent analytical, rational thinking and problem-solving ability
• Attention to detail
• Knowledge of financial services terminology and concepts

Non-Technical

• Engaging presentation and storytelling skills, with the ability to run client meetings, develop a deep understanding of client needs and handle difficult client situations effectively
• Project management of high value products, including time management and prioritization skills
• Ability to handle data and information sensitively and confidentially
• Ability to work accurately and simultaneously on multiple assignments, sometimes under pressure, leveraging resources accordingly and reporting progress to stakeholders
• Effective verbal and written communication
• Entrepreneurial, creative and collaborative mind-set, demonstrating ownership and initiative

Apply now

This is an immediate vacancy, and early application would be an advantage.

Please email your CV and cover letter, telling us why you are excited about this role and consider yourself to be a good fit for it, to careers@bcgexpand.com

At Expand we’re proud of our inclusive, diverse and authentic team. It takes diversity of thought, culture, background and perspective to drive a global growing business, understand our clients’ needs and create a welcoming culture for us all to enjoy.

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. If you’re a quick learner, conscientious and friendly, you might be just the person we’re looking for.

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