Restaurant Shift Manager

Role Overview

You’re the captain of the floor during your shift. You ensure service runs like clockwork — guests are delighted, the team is sharp, and ops are seamless from open to close. You’re hands-on, always present on the floor, and obsessed with creating the perfect guest experience while hitting service KPIs.

Key Responsibilities

Service Leadership

• Lead and manage the service team (vibe managers, experience managers, servers, runners, busboys) during assigned shifts.
• Ensure flawless guest experience: greet, engage, resolve issues before they escalate.
• Maintain service speed, table turn efficiency, and upselling targets.

Operational Excellence

• Execute opening, mid-shift, and closing checklists with precision.
• Oversee section allocations, floor readiness, and live table management.
• Conduct pre-shift briefings — set tone, share specials, reinforce service standards.
• Monitor cleanliness, ambience, music, lighting, and overall vibe throughout the shift.

People & Training

• Coach team on service techniques, menu knowledge, and upselling.
• Manage shift handovers with clear To Do / In Process / Done updates.
• Give real-time feedback to team members to correct performance gaps instantly.

Financial & Stock Control

• Ensure cash till accuracy and report variances immediately.
• Track and manage daily beverage & consumable stock during shift.
• Support management with daily sales reports and KPIs.

Compliance & Safety

• Enforce brand SOPs, grooming standards, hygiene, and food safety norms.
• Handle guest complaints as per brand escalation protocols.
• Ensure municipal, fire, and FSSAI norms are adhered to during operations.

Qualifications & Skills

• 3–6 years of F&B service experience (upscale casual/fine dining preferred).
• Proven track record managing teams in a high-volume environment.
• Excellent communication, conflict resolution, and floor leadership skills.
• Ability to multitask under pressure while maintaining guest focus.
• Tech-comfortable with POS systems, reservations tools, and reporting.

Performance KPIs

• Guest satisfaction score & repeat visit rate.
• Shift revenue & upselling achievement.
• Staff performance and training progress.
• Compliance with SOPs & zero variance in cash/stock reports.

Compensation & Perks

• Competitive salary + service charge/tips share.
• Staff meals and employee discounts.
• Growth track to Assistant Manager / Outlet Manager within 18–24 months.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹27,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• Shift Manager: 1 year (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person