Restaurant Manager

Job description

We are seeking a proactive and customer-focused Assistant Restaurant Manager / Captain to join our dynamic team. The Assistant Restaurant Manager / Captain will play a key role in supporting the day-to-day operations of the restaurant, leading the front-of-house team, and ensuring exceptional service delivery. The ideal candidate will have strong leadership skills, an eye for detail, and a passion for hospitality, with the ability to handle customer service challenges and contribute to operational excellence.

Key Responsibilities1. Operational Support & Supervision

• Assist the Restaurant Manager in overseeing daily restaurant operations, ensuring the smooth and efficient functioning of the restaurant.
• Supervise the front-of-house team, including waitstaff, bartenders, and hosts/hostesses, ensuring adherence to service standards and operational procedures.
• Coordinate with the kitchen and bar staff to ensure food and beverage orders are processed efficiently and delivered promptly.
• Ensure proper opening and closing procedures are followed, including the cleanliness and organization of the dining area, kitchen, and bar.
• Monitor restaurant seating, ensuring guests are seated promptly and appropriately, based on their preferences and availability.

2. Customer Service & Guest Satisfaction

• Lead by example in providing exceptional customer service, ensuring that guests have an outstanding dining experience.
• Address and resolve guest concerns, complaints, and special requests quickly and professionally to ensure guest satisfaction.
• Actively engage with guests, ensuring they are comfortable and satisfied with their meals and overall experience.
• Foster long-term relationships with guests, encouraging repeat visits and building customer loyalty.

3. Staff Leadership & Training

• Assist in managing and training the front-of-house team, ensuring they are knowledgeable about menu offerings, restaurant policies, and customer service protocols.
• Provide guidance and support to team members, assisting with training, development, and performance feedback.
• Help create team schedules, ensuring adequate staffing levels during peak and off-peak hours.
• Maintain a positive and motivating work environment, promoting teamwork and high morale among the front-of-house staff.

4. Inventory & Stock Management

• Assist in managing restaurant inventory, including ordering supplies, beverages, and other stock as needed, while ensuring inventory levels are maintained and waste is minimized.
• Monitor stock usage and work closely with the Restaurant Manager to manage inventory costs effectively.
• Ensure proper handling and storage of all supplies, complying with health and safety regulations.

5. Financial Management

• Assist in monitoring the restaurant's financial performance, including sales, tips, and cost of goods sold (COGS).
• Help with tracking daily cash flow, ensuring accurate cash handling and transactions.
• Contribute to cost-control efforts, identifying areas to improve efficiency and reduce wastage without compromising service quality.

6. Event Coordination & Special Functions

• Coordinate special events, banquets, and private dining functions, ensuring that all logistics are in place for a successful event.
• Work with the management team to plan and execute promotional events and seasonal offerings that enhance customer engagement and boost sales.
• Supervise the preparation and execution of events, ensuring that staff is properly trained and guests receive high-quality service.

7. Health, Safety, and Compliance

• Ensure compliance with all local food safety, hygiene, and health regulations, and uphold cleanliness standards across the restaurant.
• Assist in conducting regular safety checks to ensure a safe dining environment for both guests and staff.
• Enforce company policies and procedures to ensure a safe and organized working environment for all employees.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Tinsukia, Assam: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Diploma (Preferred)

Experience:

• total work: 5 years (Required)

Work Location: In person

Job Types: Full-time, Permanent

Job Type: Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person