Resource Management (Fulfilment/RMG)

Zensar stands out as a premier technology consulting and services company, championing an ‘experience-led everything’ philosophy. Our core belief is simple yet powerful: we take charge of our clients’ success and place them at the heart of everything we do.​

As creators, thinkers, and problem solvers, we are passionate about conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences that help our clients thrive.​

While technology is crucial for transformation, we understand that true success is about investing in the experiences of not only our clients but also our employees, and this belief shapes our thinking, solutions, and culture.

Part of the $4.8 billion RPG Group

145+ global clients​

70+ CX score (industry top quartile)​

$592 Mn FY24 revenue​

10,500+ employees​

30+ locations worldwide

Job Location : Pune

DEMAND ANALYSIS

1. Analysis for active and proactive demands from Business and get understanding of skill matrix, billing, cost and location details along with start date.
2. Available supply to be submitted within 24 hours of Demand creation.
3. Incase of no supply available the Demand to be flashed for external hiring in max 48 hours.
4. Have periodic connect with Delivery Managers to understand and showcase the active evaluation and realized fulfillment for the Week/Month

POOL MANAGEMENT

1. Overall management of associates on bench/upcoming planned releases.
2. Scheduling pool connect with associate on weekly basis and having discussion on all active positions and current evaluation.
3. Manage updated repository of Skill Matrix, Updated profiles and tracking of profile submission at Requisition ID level.
4. Connect with resigned associates and prepare cases for potential retention cases

EVALUATION MANAGEMENT

1. Responsible for scheduling the interview calls on available platforms based on panel/candidate availability.
2. Responsible for following up for detailed technical feedback from panel and managing the feedback in a central repository.
3. Ensuring the feedback are shared with candidates within timeline.
4. Sharing a weekly summary of pending evaluations with respective stakeholders

UPSKILLING COORDINATION

1. Responsible to work closely with Delivery and Training team and understand the skill gaps for each associate. Based on skill gap identified plan out upskilling/cross-skilling for associates.
2. Maintain tracking for all associates for training and scores received.
3. Maintain the scores data in portal.

PUBLISHING WEEKLY REPORTS

1. Updating all reports (Shared/Dashboards/Portals) on daily basis.
2. Weekly reports to be sent to respective Practice stakeholder on current Demand and Supply Analysis
3. Prepare deck reports for discussions with Delivery for resourcing.
4. Creation of BHC projection report for VBU level.
5. Following up with Delivery for potential extension for upcoming auto-deallocation cases.
6. Follow up with Delivery to trace the resignation cases and wherever the replacements are identified.

DEMAND FORECAST & PROACTIVE HIRING

1. Working closely with BFSI Vertical Business Units and consolidate the upcoming forecasted demand and work on planning the potential mapping from upcoming releases and proactive joiners.
2. Closely work with Delivery and Talent Acquisition team for building a proactive pipeline based on Demand Forecast.
3. Regular follow-up/Buddy up calls to be done with upcoming joiners to resolve any doubts and help with any detail they may need.