Resort Operations Manager

Job Title:

Location:

About Lokastays:

Lokastays is a boutique hospitality brand curating experiential stays that blend luxury with local culture. Our flagship boutique resort Lahe (10 rooms) and Themed Studio rooms Vana (5 rooms) are located in Auroville and are known for their intimate guest experience, conscious living and thoughtfully designed spaces. Operated by a lean team of 11 staff members, we are preparing to scale up and are looking for passionate professionals to grow with us.

Role Summary:

Resort Operations Manager

Key Responsibilities:

·      Oversee day-to-day operations across Front Office, Housekeeping, F&B and Maintenance

·      Enforce SOPs and operational standards across departments

·      Ensure upkeep, cleanliness, maintenance and compliance with safety standards

·      Monitor incident reports, checklists, night audits and maintenance logs

·      Ensure consistent guest delight through proactive service and problem resolution

·      Manage VIP requests, concierge services and curated local experiences

·      Coordinate retreat bookings, wellness packages and experiential offerings

·      Review guest feedback and drive continuous service improvements

·      Manage a team of 11 across both resorts; ensure clarity on roles and responsibilities

·      Create rosters, leave plans and performance metrics for team members

·      Conduct staff inductions, training programs and performance appraisals

·      Foster a culture of empathy, service excellence and accountability

·      Monitor and improve key metrics: Occupancy, ARR, RevPAR

·      Collaborate with marketing to implement seasonal pricing and promotional campaigns

·      Liaise with OTAs and booking platforms to optimize revenue

·      Ensure cost-effective procurement, vendor negotiation and inventory control

·      Contribute to budgeting, forecasting and financial reporting

·      Coordinate with tech partners (PMS, Channel Managers, POS, etc.)

·      Maintain accurate operational reports: Daily, Weekly and Monthly

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Track KPIs and provide insights to the management for strategic decisions

·      4–6 years in hospitality operations; boutique resort experience preferred

·      Strong understanding of operational SOPs, team supervision and guest service

·      Familiarity with hotel technology platforms: PMS, POS, Channel Managers, etc.

·      Excellent communication skills in English; Tamil/Hindi is a plus

·      Emotionally intelligent, self-motivated and hands-on leader

·      High attention to detail and multitasking ability

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Strong problem-solving and financial acumen

·      Opportunity to work with a purpose-driven, growing hospitality brand

·      Be part of a close-knit and creative team culture

·      Beautiful work environment in the heart of Auroville

·      Career growth with upcoming expansions