Resort Operations Manager

Location: Indore (Travel Required as per Property Needs) Reports to: Business Development Manager (BDM) & Property Owner (Parallel Reporting) Department: Operations

Job Summary

As an Operations Manager at WOW STAYZ2, you will oversee hotel setup, daily operations, manpower planning, profitability, and cost control across both new and existing properties. Your role will require supervising all departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security, ensuring smooth coordination, service quality, and operational efficiency.

You will also be responsible for audits, SOP development, and monthly property visits for performance assessment, compliance checks, and crisis resolution. You must frequently travel to new and existing properties to set up operations, manage manpower, and implement structured workflows while ensuring ongoing efficiency.

Key Responsibilities

1. Hotel Setup & Operational Management (New & Existing Properties)

• Oversee the entire hotel setup process, including manpower hiring, resource allocation, and procurement.
• Ensure smooth pre-opening operations and structured workflow implementation for new properties.
• Monitor and improve operational efficiency at existing properties, implementing best practices.
• Develop and enforce Standard Operating Procedures (SOPs) without affecting ongoing operations.

2. Multi-Department Supervision & Leadership

• Supervise and coordinate operations across all departments (Front Office, Housekeeping, F&B, Maintenance, Security) at both new and existing properties.
• Provide strong leadership and ensure interdepartmental collaboration for seamless operations.
• Conduct regular team meetings and on-site visits to maintain efficiency and quality service standards.

3. Profitability & Cost Control

• Ensure maximum profitability by implementing cost-effective strategies at all properties.
• Identify areas to minimize wastage and improve financial performance.
• Analyze financial and operational data to implement revenue growth opportunities.

4. Auditing, Compliance & Crisis Management

• Conduct monthly audits at both existing and new properties to ensure quality and compliance.
• Identify operational inefficiencies and implement corrective measures.
• Address and resolve crises (such as operational failures, compliance issues, or service disruptions) during property visits.

5. Manpower Planning & Training

• Oversee staff recruitment, onboarding, and training for both new and existing properties.
• Ensure efficient workforce planning and shift management to optimize productivity.
• Conduct regular training to enhance staff skills, compliance, and service quality.

6. Travel, Reporting & Crisis Resolution

• Travel frequently to new and existing properties for setup, audits, and operational assessments.
• Conduct monthly visits to all properties for performance evaluation and issue resolution.
• Report directly to the BDM and Property Owner, providing insights on operational performance and key action points.
• Take immediate corrective actions in case of operational crises or emergency situations.

Qualifications & Skills

• Bachelor’s degree in Hotel Management, Business Administration, or a related field.
• 2+ years of experience in hospitality operations, hotel setup, and multi-department management.
• Strong expertise in manpower planning, financial oversight, and operational audits.
• Proven ability to maximize profitability while minimizing operational costs.
• Excellent leadership, problem-solving, and crisis management skills.
• Strong analytical mindset with data-driven decision-making abilities.
• Willingness to travel frequently to both new and existing properties.
• Flexible to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Ability to commute/relocate:

• Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel Operations: 2 years (Required)
• Hotel Setup: 1 year (Required)
• Hotel Audit & Compliance: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person