Reservation Manager

Job Title: Restaurant Manager

Location: The House of MG, Ahmedabad, Gujarat
Department: Restaurant Operations
Reports To: Operations Manager / Director
Employment Type: Full-Time

POSITION SUMMARY:

The Food Production & Service manager is primarily responsible for planning, administering, and supervising the overall total responsibility of all the kitchens, banquets, and culinary staff for leading these areas. The Food Production & Service manager is responsible for leading by example and developing their staff as assets for the kitchen and restaurant. Direct food preparation, production, and control for all food outlets and banquet facilities and ensure that the kitchen provides fresh, appealing, properly flavored foods while focusing on food costs including assigning tasks to employees, enforcing cleaning and safety standards, conducting meetings, maintaining inventory, training employees and ensuring a high level of Guest satisfaction.

Key Responsibilities:

Operations & Outlet Management:

• Oversee multiple F&B outlets serviced by the Central Kitchen.
• Ensure smooth daily operations including food delivery, pack meals, and catering setups.
• Maintain ISO standards and SOP compliance across all outlets.
• Manage inventory, procurement, and quality control of raw and cooked items.

Food Quality & Presentation:

• Monitor food preparation standards, presentation, and hygiene practices.
• Develop menu items and food displays based on market trends and guest feedback.
• Conduct food tastings and ensure consistency in product delivery.

Customer Service & Guest Experience:

• Ensure high-quality customer service and resolve guest issues promptly.
• Collect guest feedback and implement service improvements.
• Drive guest satisfaction initiatives and loyalty programs.

Team Leadership & Training:

• Hire, train, and supervise kitchen and service staff.
• Provide ongoing coaching and performance evaluations.
• Enforce safety protocols and conduct regular briefings.

Financial & Cost Control:

• Monitor cost control measures, reduce shrinkage, and manage budgets.
• Track P&L, set financial targets, and implement strategies to meet revenue goals.
• Handle vendor negotiations and manage expenses effectively.

Sales & Marketing Support:

• Coordinate with online food delivery platforms to boost sales.
• Develop and price menu offerings based on customer preferences.
• Engage in promotional activities and local marketing efforts.

Qualifications & Experience:

• Education: Bachelor's degree in Hotel Management or a related field
• Experience: Minimum 10 years of proven experience in food production and F&B service management, preferably in heritage or premium hospitality environments

Required Skills & Attributes:

• Excellent communication and interpersonal skills
• Strong leadership, time management, and organizational abilities
• High proficiency in MS Office, billing, and restaurant POS systems
• Deep understanding of restaurant service protocols and culinary operations
• Ability to multitask and manage multiple outlets simultaneously
• Knowledge of food safety regulations and ISO standards

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person