Reservation Manager

Job Description

A hotel reservation manager oversees all aspects of the reservation process, including handling incoming inquiries, managing bookings, confirming reservations, and resolving issues, ensuring accuracy, efficiency, and compliance with hotel policies while maximizing revenue through strategic room allocation and rate management, often collaborating with sales and marketing teams to optimize booking strategies. Key responsibilities of a hotel reservation manager: Managing reservations: Processing all incoming reservation requests via phone, email, online booking platforms, providing information on room availability, rates, packages, and amenities. Revenue optimization: Monitoring booking pace, analyzing market trends, adjusting room rates based on demand to maximize revenue potential. Guest communication: Addressing guest inquiries, confirming reservation details, handling special requests, and resolving any booking issues. Team leadership: Supervising reservation agents, assigning tasks, coaching staff on customer service standards, and ensuring team efficiency. Reporting and analysis: Generating reports on reservation data, identifying trends, and providing insights to management for strategic decision-making. Sales and marketing collaboration: Working with sales teams to manage room blocks for group bookings, promoting special offers, and coordinating marketing initiatives to attract new guests. System management: Maintaining accurate room inventory on the property management system, updating rates and availability, ensuring system functionality. Guest loyalty programs: Managing guest loyalty programs, recognizing frequent guests, and providing personalized booking experiences. Required skills for a hotel reservation manager: Excellent communication skills: Ability to interact effectively with guests, both verbally and in writing, to understand their needs and provide clear information. Strong customer service orientation: Commitment to providing exceptional customer service to ensure guest satisfaction. Sales and negotiation skills: Ability to sell room packages, manage rate strategies, and negotiate with potential guests. Analytical skills: Understanding and interpreting reservation data to make informed decisions regarding pricing and room allocation. Proficiency in reservation systems: Expertise in using hotel property management systems to manage bookings and access guest information. Leadership and team management abilities: Ability to motivate and supervise a team of reservation agents Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person