Relationship Officer

Objective & Kay Responsibilities –

Client Engagement and Support:

· Develop and maintain strong relationships with existing clients, ensuring their needs and concerns are addressed.

· Provide ongoing support and guidance to clients, helping them effectively use the company's educational products and services.

· Conduct regular check-ins and follow-ups to ensure client satisfaction and retention.

Sales and Business Development:

· Identify and pursue new business opportunities, including potential clients and partnerships.

· Collaborate with the sales team to develop and implement strategies for acquiring new clients and expanding market reach.

· Prepare and deliver presentations and demonstrations of educational products to prospective clients.

Product Knowledge and Expertise:

· Gain a deep understanding of the company’s educational products and services to effectively communicate their value to clients.

· Stay updated on industry trends and developments to provide relevant insights and recommendations.

Problem Solving and Issue Resolution:

· Act as a point of contact for client issues and concerns, working to resolve them promptly and effectively.

· Collaborate with internal teams, such as customer support and product development, to address and resolve any product-related issues.

Feedback and Improvement:

· Gather and analyze client feedback to identify areas for improvement in the company’s products and services.

· Work with product development teams to relay client feedback and suggest enhancements or modifications.

Event Coordination and Participation:

· Organize and participate in events, workshops, and webinars to promote the company's products and engage with clients.

· Represent the company at industry conferences, trade shows, and networking events.

Reporting and Documentation:

· Maintain accurate records of client interactions, sales activities, and feedback.

· Prepare regular reports on client status, sales performance, and market trends for internal stakeholders.

Training and On boarding:

· Assist in the onboarding process for new clients, including training sessions and introductory meetings.

· Provide guidance and support to clients during the initial implementation phase to ensure a smooth transition.

Collaboration with Internal Teams:

· Work closely with marketing, product development, and customer support teams to align client needs with company offerings.

· Share insights and feedback with internal teams to help refine marketing strategies and product development.

Compliance and Documentation:

· Ensure all client interactions and transactions comply with company policies and legal requirements.

· Maintain up-to-date documentation of client agreements, contracts, and communications.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,872.94 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Paid sick time

Work Location: In person