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MagicDecor®
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Relationship Manager

Relationship Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MagicDecor®

5 years

0 Lacs

mumbai metropolitan region

Posted:21 hours ago| Platform:

Apply

Skills Required

communication coordination drive upselling logistics support crm data retention reports pipeline engagement analysis service marketing management negotiation excel reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.

Serve as the primary point of contact for assigned customers/accounts.
Build and maintain strong, long-term client relationships.
Understand client needs, preferences, and purchase patterns.
Drive upselling, cross-selling, and repeat business.
Coordinate with Sales, Operations, Logistics & Customer Support teams.
Track order status, delivery timelines, complaints & resolutions.
Maintain CRM data, client records, follow-ups & meeting schedules.
Conduct periodic client reviews, feedback discussions & retention plans.
Prepare reports—sales pipeline, customer engagement, churn analysis.
Ensure high customer satisfaction and service excellence.

Requirements

Bachelor’s degree—Business, Marketing, Management, or related field.
1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
Strong communication, negotiation & relationship-building skills.
Ability to manage multiple accounts and deadlines.
Proficiency in CRM tools, Excel, and reporting.
Problem-solving mindset with customer-first attitude.
Fluency in English + regional language preferred.

Benefits

Competitive salaryOpen Door PolicyWork in a pleasant environment with little hierarchyDynamic working environment in a growing firmFreedom to innovate and learn new things

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Relationship Manager