Relationship Manager

About the Role

CollegePass

Key Responsibilities

Sales & Client Acquisition

• Proactively engage with inbound leads generated from marketing campaigns, events, and referrals.
• Conduct discovery calls to understand student goals, academic background, and aspirations.
• Present CollegePass services, value propositions, and success stories to drive enrolments.
• Follow a consultative selling approach to match offerings with client needs.
• Meet and exceed monthly and quarterly sales targets.

Relationship Management

• Build trust and rapport with prospective clients by delivering personalized guidance.
• Maintain regular follow-ups to nurture leads until conversion.
• Act as a trusted advisor to students and parents, answering queries with accuracy and empathy.
• Collaborate with the advising team to ensure a seamless onboarding experience post-enrolment.

Collaboration & Reporting

• Work closely with the marketing team to refine messaging and lead quality feedback.
• Share insights from client interactions to improve service offerings and sales strategies.
• Maintain accurate records in CRM (e.g., Pipedrive) for all client interactions and sales progress.
• Prepare weekly and monthly performance reports for management review.

Key Skills & Attributes

• Strong communication and interpersonal skills; ability to build rapport quickly.
• Consultative selling approach with active listening skills.
• Ability to explain complex processes simply and persuasively.
• Result-oriented mindset with resilience to meet ambitious sales goals.
• High level of professionalism and empathy when dealing with parents and students.
• Comfortable working in a fast-paced, target-driven environment.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 2–5 years of experience in sales, business development, or relationship management (education sector preferred).
• Proven track record of meeting or exceeding sales targets.
• Experience with CRM tools and digital communication platforms.

Performance Metrics

• Monthly revenue generated and target achievement percentage.
• Lead-to-conversion ratio.
• Client satisfaction and feedback scores post-onboarding.
• Number of high-value client relationships developed.

Compensation & Benefits

• Competitive base salary + performance-based incentives.
• Comprehensive training and professional development opportunities.
• Access to global network of education experts and resources.
• Opportunity to contribute to the success of students aiming for top universities worldwide.