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Job Title: Regional Operations Manager Location: Chennai Experience Required: 10 to 12 Years Role Overview: We are looking for an experienced Regional Operations Manager to oversee, coordinate, and drive operational excellence across our South regional field operations. The ideal candidate will have a proven track record in operations management, team leadership, stakeholder engagement, and service delivery. This role demands strong people management capabilities, attention to detail, and a hands-on approach to managing performance, risks, and partner relationships. Key Responsibilities: Lead and coordinate regional operational activities , ensuring alignment with organizational goals. Drive field teams to meet assigned performance and service delivery targets. Plan and expand assessment-compatible infrastructure (Nodes) across the region. Build and maintain strong working relationships with partners, clients, and vendors . Conduct client/partner meetings and presentations , representing the organization professionally. Monitor and manage regional operational costs in line with budgets. Review daily/weekly/monthly performance metrics , identify gaps, and initiate corrective actions. Monitor and ensure policy compliance and adherence to regulatory and contractual frameworks. Lead risk management and mitigation strategies for all services within the region. Provide support in resolving technical or operational issues on the ground. Maintain close coordination with delivery, sales, administration, and cross-functional teams. Attend and represent the company at regional events, conferences, and meetings . Coach, mentor, and motivate team members to ensure high levels of performance and engagement. Manage external agencies , including legal coordination when required. Handle crowd management and operational execution at scale. Working knowledge or understanding of Local Area Networking (LAN) is a plus. Requirements: 10–12 years of experience in Operations, Business Development, or Service Delivery. At least 5 years of hands-on field operations experience. Proficiency in MS Office tools – Excel, PowerPoint, Word. Strong analytical, communication, and problem-solving skills . Ability to work under pressure , lead from the front, and handle field challenges effectively. Proficiency in Telugu will be considered an added advantage. High attention to detail and strong ownership mindset. Energetic, self-driven, quick learner with a pleasant and proactive personality. Key Skills: People Management & Team Building Operational Planning & Execution Communication & Presentation Skills Interpersonal and Stakeholder Management Risk & Compliance Management Data Analysis and Reporting Why Join Us? Be part of a dynamic and growing organization impacting large-scale service delivery operations. Lead critical regional initiatives with high visibility and ownership. Work with a passionate team that values innovation, agility, and operational excellence. Show more Show less
