Regional Operations Manager

As the ideal candidate for the position, you will be responsible for overseeing day-to-day operations across properties to ensure smooth, consistent service and adherence to company standards. This will involve conducting regular audits and site inspections to monitor cleanliness, guest satisfaction, safety, and SOP compliance. Additionally, you will need to act promptly on guest feedback and complaints, implementing corrective actions where necessary. In terms of cost management and financial planning, you will be expected to develop, manage, and monitor budgets across various areas such as P&L, forecasts, par stock, F&B costs, utilities, and labor. It will be essential to identify cost-saving opportunities while maintaining service quality, as well as preparing regular financial reports for senior management and driving revenue growth strategies. Your role will also involve setting regional targets such as occupancy, ADR, guest satisfaction, and revenue, and tracking progress accordingly. To achieve this, you will need to develop and implement business and yield management strategies by analyzing market trends to optimize pricing and positioning. Collaboration with the marketing team to create local promotions and partnerships will also be part of your responsibilities. In terms of leadership and talent development, you will be tasked with supervising and mentoring property-level Managers, including those in front of house, F&B, housekeeping, etc. This will involve conducting formal performance reviews and creating development plans, as well as planning and executing training programs to ensure high service standards and regulatory compliance. Fostering a high-engagement team culture and implementing succession planning will also be crucial. Furthermore, building and managing relationships with owners, suppliers, travel agencies, and regional/corporate stakeholders will be essential. This will include conducting vendor performance reviews and negotiating contracts to secure quality products and services. Ensuring compliance with health, safety, security, and local regulations will also be part of your role, requiring regular safety audits, firewalks, and emergency preparedness drills. Frequent travel to properties is a must to ensure hands-on management and direct engagement with teams. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is in the morning shift, and proficiency in English is preferred. The work location is in person.,