Regional Operations Manager

Role & responsibilities:

Operational Leadership

• Oversee daily operations across multiple eye hospital branches within the assigned region.
• Ensure adherence to clinical protocols, service standards, and regulatory compliance.
• Monitor and improve operational efficiency, patient throughput, and service quality.

Strategic Planning & Execution

• Develop and execute regional business strategies aligned with organizational goals.
• Identify opportunities for growth, outreach programs, and new service lines.

Financial & P&L Management

• Take full ownership of the regional Profit & Loss (P&L) performance.
• Drive revenue generation while managing operational costs to ensure profitability.
• Prepare and monitor budgets, analyze financial performance, and implement cost-control measures.
• Evaluate ROI for new projects, equipment, and service expansions.

Team Leadership & Development

• Lead and mentor cross-functional teams including medical, nursing, and administrative staff.
• Foster a performance-driven culture with clear KPIs and accountability.
• Oversee recruitment, training, and succession planning.

Patient Care & Experience

• Ensure high standards of patient care, safety, and satisfaction across all branches.
• Address escalated patient concerns promptly and effectively.
• Promote a culture of empathy and excellence in service delivery.

Compliance & Quality Assurance

• Ensure hospitals comply with NABH, ISO, and other applicable standards.
• Conduct regular audits and drive continuous quality improvement initiatives.

Stakeholder & Community Engagement

• Coordinate with senior leadership, local health authorities, vendors, and partners.
• Represent the organization in CSR activities, eye camps, and community outreach programs.

Technology & Innovation

• Champion the adoption of digital tools such as EMR systems and tele-ophthalmology platforms.
• Encourage innovation in patient care and administrative processes to enhance efficiency and accessibility.

Qualification:

• Bachelors degree in Business Administration, Healthcare Management, or related field.
  MBA / MHA (preferred).
• Proven experience in hospital management, preferably in ophthalmology or multi-specialty healthcare.
• Strong leadership, decision-making, and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to travel within the region frequently.

Interested can contact on 9100223452 or madhu.n@maxivision.in