Regional Operations Manager

Job Description

Regional Operational Oversight: Manage and oversee the end-to-end operations of multiple locations, facility, and service centres within the EAST Zone. Ensure the smooth and efficient flow of operation, logistics, adhering to strict SLAs and TATs. Grievance Management, customer feedback season. Corporate client management. Monitor daily operational performance, identify deviations, and implement immediate corrective actions. Develop and implement regional operational plans that align with the company's overall strategic goals. Cross function coordination. Key Responsibilities: Corporate Client Management, Grievances Management & Vendor Management. Organic Customer Management with Business expansion from them. Customer Governance Meet. Implement process improvements, leveraging technology and best practices to enhance speed, accuracy, and cost-effectiveness. Foster a culture of accountability, safety, continuous improvement, and customer-centricity within the regional operations team. Collaborate effectively with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless operations and resolve inter-departmental issues. Manage relationships with third-party logistics (3PL) partners, vendors, and local authorities as required. Manage staffing, rostering, and resource allocation to ensure optimal coverage and productivity. Ensure strict adherence to standard operating procedures (SOPs), quality control measures, and safety protocols across all regional facilities. Blue colour workforce management. Set, monitor, and report on key performance indicators (KPIs) such as on-time delivery (OTD), service quality, logistic cost, operational efficiency, and customer satisfaction metrics. Lead, mentor, and motivate facility team across the EAST region Analyse operational data, prepare regular operational reports for senior management, highlighting achievements, challenges, and proposed solutions. Manage regional operational budgets, control expenses, and identify opportunities for cost savings without compromising service quality. Optimize resource utilization, including logistics, operation and facility Address customer escalations and complaints related to regional operations promptly and effectively. Ensure all regional operations comply with company policies, local laws, transportation regulations, and safety standards.