Regional Operations Manager

As a Regional Operations Manager, your primary responsibility will be to oversee the operational management of multiple stores, branches, or business units within a designated region. You will play a crucial role in ensuring the consistency and improvement of business objectives, operational standards, and service quality within the region. Here's a breakdown of your key responsibilities: - Regional Operations Management: - Manage the daily operations of stores/branches/projects within the assigned region. - Implement headquarters operational policies, processes, and standards. - Monitor operational metrics such as revenue, cost, profit, and customer satisfaction. - Identify and resolve problems and risks in regional operations promptly. - Performance Management and Goal Achievement: - Formulate annual, quarterly, and monthly operational goals for the region. - Track regional KPI performance and drive continuous improvement. - Analyze operational data and propose optimization solutions. - Manage regional budget and ensure cost control. - Team Management and Talent Development: - Mentor store managers/department heads/project leaders within the region. - Handle recruitment, training, performance evaluation, and incentives for the regional team. - Build a highly efficient regional management team. - Enhance employee engagement and team stability. - Process Optimization and Quality Management: - Optimize operational processes to improve efficiency and service quality. - Supervise service standards, operational compliance, and safety management. - Drive continuous improvement projects and replicate best practices. - Organize operational audits and inspections within the region. - Customer and Market Support: - Address major customer complaints or emergencies within the region. - Support regional marketing activities and local collaborations. - Collect market and customer feedback for decision-making. - Maintain relationships with key customers and partners. - Cross-Departmental Collaboration and Communication: - Collaborate with various functional departments at headquarters. - Ensure timely and accurate information transmission between headquarters and the region. - Submit regular operational reports and improvement suggestions. In terms of qualifications, we are looking for candidates with: - Bachelor's degree or above in Business Administration, Operations Management, Engineering, Logistics, or related fields. - 5-10+ years of operations management experience with 3+ years managing multiple stores, projects, or regions. - Professional skills in operations management, data analysis, problem-solving, budget management, and adaptability to multi-regional management schedules. - Personal qualities including strong execution, communication, leadership, stress resistance, and professional ethics. Your performance will be measured based on: - Regional Revenue and Profit Achievement Rate - Operating Cost Control - Service Quality and Customer Satisfaction - Store/Project Compliance Rate - Team Stability and Performance - Process Improvement and Efficiency Enhancement Results As a Regional Operations Manager, you will play a crucial role in the company's scaling and refined management. We are seeking operational management talent with a global perspective and strong execution capabilities to lead regional teams in improving performance and service quality. We look forward to growing together with you. As a Regional Operations Manager, your primary responsibility will be to oversee the operational management of multiple stores, branches, or business units within a designated region. You will play a crucial role in ensuring the consistency and improvement of business objectives, operational standards, and service quality within the region. Here's a breakdown of your key responsibilities: - Regional Operations Management: - Manage the daily operations of stores/branches/projects within the assigned region. - Implement headquarters operational policies, processes, and standards. - Monitor operational metrics such as revenue, cost, profit, and customer satisfaction. - Identify and resolve problems and risks in regional operations promptly. - Performance Management and Goal Achievement: - Formulate annual, quarterly, and monthly operational goals for the region. - Track regional KPI performance and drive continuous improvement. - Analyze operational data and propose optimization solutions. - Manage regional budget and ensure cost control. - Team Management and Talent Development: - Mentor store managers/department heads/project leaders within the region. - Handle recruitment, training, performance evaluation, and incentives for the regional team. - Build a highly efficient regional management team. - Enhance employee engagement and team stability. - Process Optimization and Quality Management: - Optimize operational processes to improve ef