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Regional Manager, EF, External Fulfillment

Regional Manager, EF, External Fulfillment

Amazon

3 years

0 Lacs

mumbai metropolitan region

Posted:1 day ago| Platform:

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Skills Required

drive flex integration metrics management schedule logistics efficiency strategies audit support transportation network resolve planning analyze data leadership compliance audits lean onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Amazon is looking for an experienced Regional Manager to lead our External Fulfillment operations across the West region. The ideal candidate will drive operational excellence, develop talent, and implement strategic initiatives to enhance customer experience while optimizing fulfillment processes across Seller Flex, Vendor Flex, Direct Fulfillment, and Warehouse Integration channels.

About The Team

The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

MBA or Master's degree in relevant fieldExperience in e-commerce, logistics, or fulfillment operationsExperience managing multiple sites or a regional operationDemonstrated ability to develop and implement process improvementsKey job responsibilitiesKey responsibilities

Lead and manage a team of Area Managers (AMs) and Operations Executives (OEs) across the region to ensure operational excellence and achievement of key performance metrics
Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer experience
Develop and implement strategies to meet or exceed performance targets for key metrics including SPEED, SCRR, Handover, and Audit Adherence
Collaborate with cross-functional teams including Central Support Team (CST), Transportation, Network Operations Center (NOC), and business teams to resolve escalations and implement process improvements
Manage contingency planning and execution during peak periods, holidays, and unexpected events
Conduct regular business reviews (WBRs/MBRs/QBRs) to analyze performance data and implement corrective actions
Mentor and develop Area Managers to build a strong leadership pipeline
Drive seller/vendor compliance with Amazon's operational standards through regular audits and performance management

Basic Qualifications

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Maharashtra - C32Job ID: A3104801

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Regional Manager, EF, External Fulfillment