Regional Director

Job Description

Job Description: • P&L ownership for the business unit. • Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. • Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization. • Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. • Design and implement robust customer engagement processes to drive platform usage and maximize client value. • Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions. • Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs. • Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships. • Devise competitive product and pricing strategies to increase customer acquisition and market penetration. • Ensure seamless customer onboarding by coordinating cross functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions. • Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team. • Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence Key Skills: • Experience of handling a P&L • Hands on experience of meeting CXO’s/ Owners/ Promoters and making product presentations, negotiating commercial aspects of the proposed solutions, closing sales, maintaining relationships and presenting progress reports • Strong listening, questioning and networking skills Experience and Education: • MBA graduate from top tier college • 10+ years of experience in Sales & Marketing of which at least last 3 years should be in enterprise sales in a leadership position Show more Show less