Ramp Service Agent

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies.

Language mandatory - Malayalam

Candidates across TAMIL NADU & BANGALORE can apply for this role.

Responsibilities:

Report to Manager Ramp Services .

• Responsible for the entire ramp operations during the shift, including:
  
• Ramp handling
  
• BMA (Baggage Makeup Area)
  
• BBA (Baggage Break-up Area)
  
• PBB (Passenger Boarding Bridge)
  
• Cargo movement
  
• Cabin cleaning
  
• Other ramp-related services
  
• Ensure all ramp services are conducted in compliance with procedures laid down by the respective

  airlines

  and

  regulatory bodies

  at the airport.
• Ensure all staff are well-informed and strictly adhere to

  safety procedures

  ,

  practices

  , and

  regulations

  across all operations.
• Meet the handling requirements of

  all airlines

  through effective coordination and execution by the operational staff.
• Ensure

  staff discipline

  , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team.
• Assist the Manager and contribute to

  formulating ground handling strategies and policies

  in line with the companys

  vision

  ,

  mission

  ,

  values

  , and applicable

  legal procedures

  .
• Provide necessary support to the

  Ramp Manager / AVP Ramp

  in dealings with customers, airline authorities, and other operational departments to achieve:
• Operational goals
  
• Market share growth
  
• Revenue targets
  
• Cost reduction
  
• Operational efficiency

Educational Qualifications:

• Bachelors degree in any subject.
  

Relevant Experience:

• 4860 months of experience in the relevant field.
  
• Ability to handle mass manpower efficiently.
  
• Skilled in setting and managing operational priorities.
  
• Proficient in computer applications.
  
• Any professional qualification related to

  Aviation/Airport Operations

  is an added advantage.
• Experience in handling

  scheduled/non-scheduled

  ,

  general aviation

  , and

  charter flight operations

  .
• Knowledge of

  load and trim sheet

  preparation.
• Experience in handling

  narrow-body

  ,

  wide-body

  , and

  regional aircraft

  on the ramp.

Personal Characteristics & Behaviours

• Demonstrates excellent

  supervisory

  and

  leadership

  skills.
• Fluent in

  written and spoken English

  .
• High energy levels with the ability to

  lead a diverse team

  .
• Displays strong

  logical thinking

  and the ability to manage

  operational pressure

  effectively.