Duty Manager 1 ( RAMP Services )

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift.

Responsibilities:

Manager Ramp Services

• Responsible for the

  entire ramp operations

  during the shift, including:
• Ramp handling
  
• BMA (Baggage Makeup Area)
  
• BBA (Baggage Break-up Area)
  
• PBB (Passenger Boarding Bridge)
  
• Cargo movement
  
• Cabin cleaning
  
• Other ramp-related services
  
• Ensure all ramp services are conducted in compliance with procedures laid down by the respective

  airlines

  and

  regulatory bodies

  at the airport.
• Ensure all staff are well-informed and strictly adhere to

  safety procedures

  ,

  practices

  , and

  regulations

  across all operations.
• Meet the handling requirements of

  all airlines

  through effective coordination and execution by the operational staff.
• Ensure

  staff discipline

  , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team.
• Assist the Manager and contribute to

  formulating ground handling strategies and policies

  in line with the companys

  vision

  ,

  mission

  ,

  values

  , and applicable

  legal procedures

  .
• Provide necessary support to the

  Ramp Manager / AVP Ramp

  in dealings with customers, airline authorities, and other operational departments to achieve:
• Operational goals
  
• Market share growth
  
• Revenue targets
  
• Cost reduction
  
• Operational efficiency

Educational Qualifications:

• Bachelor’s degree in any subject.
  

Relevant Experience:

• 48–60 months of experience in the relevant field.
  
• Ability to handle mass manpower efficiently.
  
• Skilled in setting and managing operational priorities.
  
• Proficient in computer applications.
  
• Any professional qualification related to

  Aviation/Airport Operations

  is an added advantage.
• Experience in handling

  scheduled/non-scheduled

  ,

  general aviation

  , and

  charter flight operations

  .
• Knowledge of

  load and trim sheet

  preparation.
• Experience in handling

  narrow-body

  ,

  wide-body

  , and

  regional aircraft

  on the ramp.

Personal Characteristics & Behaviours

• Demonstrates excellent

  supervisory

  and

  leadership

  skills.
• Fluent in

  written and spoken English

  .
• High energy levels with the ability to

  lead a diverse team

  .
• Displays strong

  logical thinking

  and the ability to manage

  operational pressure

  effectively.