Ramp Service Supervisor

Job Purpose & Specific Responsibilities:

• Assist Shift Duty Manager:

  Ensure that all flight operations in the respective shift are handled smoothly and safely.

• Reporting:

  Report to the Ramp Control Center / Ramp Duty Manager during shift.

• Operational & Control Duties:

  Perform duties as instructed by the Ramp Duty Manager / Management to ensure safe and smooth operations.

• Acting In-Charge:

  Take charge of ramp operations in the absence of the Ramp Duty Manager.

• Resource Allocation:

  Allocate resources from the Ramp Control Center based on operational requirements.

• Team Support:

  Assist junior and senior staff to optimize resource utilization.

• Shift Planning:

  While operating from Ramp Control Center, plan shift-wise resources to meet operational demands.

• Flight Turnaround Handling:

  Manage turnaround of flights (including ramp and cabin cleaning) as per duty allocation.

• Staff Guidance:

  Guide junior staff to meet operational requirements.

• Shift Handover:

  Ensure smooth handover and takeover of responsibilities between shifts.

• Admin & Operational Tasks:

  Complete any administrative or operational tasks assigned by the Duty Manager/Management.

• Discipline:

  Maintain office discipline and assist the Ramp Duty Manager in enforcing it.

• Inventory Monitoring:

  Assist in tracking and reporting inventory of equipment (walkie-talkies, mobiles, computers, etc.) to the HOD.

• Ramp & ULD Monitoring:

  Oversee ramp and ULD operations to ensure airline requirements are fulfilled.

• Daily Resource Check:

  Check availability of resources and inform the Ramp Duty Manager/HOD to ensure adequacy.

• Team Supervision:

  Guide ramp teams and monitor their performance.

• Communication Management:

  Help communicate operational/internal updates to all relevant parties in a timely manner.

• Roster Preparation:

  Assist in preparing staff rosters and ensuring flight records are updated and maintained.

• Manpower Planning:

  Determine manpower needs based on aircraft type, load factor, and flight details. Assign staff accordingly and create daily flight assignments.

• Flight Handling Responsibilities:

• Attend airline briefings and instruct team members accordingly.
  
• Collect incoming LDM/CPM and LIRF from Load Control.
  
• Confirm ETA, bay number, etc., with AOCC.
  
• Ensure safety compliance among team members (e.g., PPE usage).
  
• Arrange all pre-flight requirements per LDM/CPM (Ambulift, GPU, GCU, etc.).
  
• Ensure outgoing cargo/mail is positioned in the bay at least 10 minutes before ETD.
  
• Inform AOCC once the flight is chocks on/off and PBB/stairs are connected.
  
• Ensure priority offloading of baggage/ULDs as per cabin class (F/J/Y).
  
• Confirm all cargo is offloaded and released to the warehouse.
  
• Submit completed LIRF to Load Control.
  
• Update and submit Ramp Assistant form to Duty Manager with all documents.
  
• Report any accidents/incidents to the Duty Manager with full details.
  

• Safety & Compliance:

• Ensure safety, security, and quality of operations.
  
• Report any incidents, violations, or events that may affect operations, safety, or company reputation.
  

Educational Qualifications:

• Bachelors or Master’s Degree or its equivalent.
  

Relevant Experience:

• 30–60 months of experience in ramp operations.

• Experience in resource management and staff allocation is an advantage.
  
• Ability to learn and develop new skills.
  
• Any qualification related to Airport Operations or Aviation is a plus.