JOB RESPONSIBILITIES Ground staff duties can be broadly divided into passenger handling , cargo handling , and aircraft servicing . Here's a breakdown: Passenger Handling Greeting and assisting passengers at check-in counters. Verifying documents like tickets, passports, and IDs. Tagging and handling luggage. Issuing boarding passes. Managing boarding gates and assisting with boarding and deboarding. Responding to passenger inquiries, complaints, or requests. Providing information about flight schedules, delays, or cancellations. Assisting elderly, disabled, or unaccompanied minors. Ramp/Aircraft Handling Coordinating aircraft arrival and departure procedures. Marshalling aircraft on the tarmac. Refueling and cleaning the aircraft (in some roles). Loading and unloading baggage and cargo. Communicating with pilots and air traffic control regarding ground operations. Cargo and Baggage Handling Labeling and securing baggage and cargo. Ensuring compliance with safety and weight regulations. Operating loading machinery and ground support equipment. ELIGIBILITY CRITERIA Educational Qualification Minimum: 10+2 (High School/Intermediate). Preferred: Graduate degree (any stream). Diploma/certificate in aviation or ground handling is an advantage. Other Requirements Good communication skills (English proficiency is often required). Pleasant personality and professional grooming. Basic computer skills. Physical fitness (for baggage/ramp handling roles). Background check and security clearance. JOB BENEFITS Financial & Perks Overtime and holiday pay. Performance-based incentives. Travel & Lifestyle Discounted or free air travel (for employee and family). Uniforms provided. Meals or meal allowance during shifts. Health & Safety Health insurance or medical benefits. Provident Fund (PF). Paid leave: casual, sick, and annual. Career Growth Opportunities for promotion to supervisory or managerial roles. Training programs and certifications. Potential transfer to other departments like cabin crew, ticketing, or operations.

Key Responsibilities: Passenger Services: Assist passengers with check-in and boarding procedures. Handle passenger queries and provide information. Ensure compliance with security procedures and airline regulations. Help passengers with special needs or limited mobility. Baggage Handling: Tag and load luggage onto conveyor belts or trolleys. Ensure proper routing of baggage to respective flights. Assist in recovering lost baggage. Ramp and Aircraft Services: Guide aircraft during arrival and departure (marshal). Load and unload cargo and baggage from aircraft. Replenish aircraft with food, water, and other supplies. Safety and Security: Conduct security checks. Report any suspicious activities or breaches. Comply with safety regulations at all times. Administrative Duties: Maintain passenger records. Issue boarding passes and handle ticketing. Coordinate with flight crews and airport staff. Skills and Qualifications: Minimum: High school diploma or equivalent. Good communication and interpersonal skills. Basic computer literacy. Ability to work in shifts, including nights, weekends, and holidays. Physical stamina for standing, lifting, and working outdoors. Prior experience or training in aviation or hospitality is a plus. Extra Benefits: Medical and Health Insurance Free or Discounted Air Travel (Staff Travel Benefits) Paid Vacation and Holidays On-the-Job Training & Career Development Uniform Allowance Meal Allowance or Subsidized Meals Overtime Pay & Night Shift Allowances Job Security in a growing aviation sector Opportunity for Career Advancement (e.g., supervisor, airline operations, customer service manager)

Job Description: The Airport Junior Staff member supports daily airport operations to ensure a safe, smooth, and efficient travel experience for passengers. The role involves working across different airport functions including check-in, baggage handling, security assistance, boarding, and general customer service. Key Responsibilities: Assist passengers at check-in counters and boarding gates Handle baggage processing and help direct luggage to correct flights Provide accurate information to passengers regarding flights, delays, gate changes, and airport facilities Ensure compliance with airport security and safety regulations Assist with airport cleanliness, organization, and passenger movement Support ground staff during arrivals and departures Help coordinate with airline crews and other airport departments Handle passenger complaints or direct them to appropriate personnel Requirements: High School Diploma or equivalent (12th Pass or above) Good communication and interpersonal skills Basic knowledge of airport codes and operations (training may be provided) Physically fit and able to work on feet for long hours Willingness to work in shifts, including nights, weekends, and holidays Team player and quick learner No criminal record; security clearance may be required Benefits: Competitive salary with shift allowances Overtime pay and holiday bonuses Free uniform and duty meals Health insurance (medical, dental, vision) Paid time off (vacation, sick leave, public holidays) Travel concessions or discounted airline tickets Opportunities for promotion and career development On-the-job training and certification programs Employee wellness programs (if available) Work Schedule: Rotational shifts: Morning / Evening / Night Weekend and holiday work required Overtime possible during peak travel seasons

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Job Summary: An Airlines Representative acts as the first point of contact between an airline and its passengers. They are responsible for assisting travelers with ticketing, check-in, boarding, baggage, and general customer service, ensuring a smooth and positive experience at the airport or airline office. Key Responsibilities: Greet and assist passengers at ticket counters, boarding gates, and check-in areas. Issue tickets and boarding passes, handle reservations, and make travel arrangements. Assist passengers with special needs, such as unaccompanied minors, the elderly, or persons with disabilities. Provide information regarding flight schedules, delays, cancellations, and airport procedures. Resolve passenger concerns and complaints with professionalism. Ensure compliance with all airline safety and security policies. Coordinate with ground staff and cabin crew for efficient passenger handling. Handle lost baggage reports and help trace missing luggage. Process upgrades, rebooking, and changes to flight itineraries. Qualifications & Skills: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to remain calm under pressure and handle difficult situations with empathy. Flexibility to work varying shifts, including nights, weekends, and holidays. Fluent in English (multilingual skills are a plus). Work Environment: Airport terminals or airline customer service centers. Fast-paced and often stressful situations during delays or cancellations. Requires standing for extended periods and lifting baggage. Benefits: Travel Perks: Free or discounted air travel for employees and eligible family members. Health & Wellness: Medical, dental, and vision insurance. Paid Time Off: Vacation days, sick leave, and paid holidays. Training & Development: On-the-job training, language development, and advancement opportunities. Life Insurance & Disability Coverage Performance Bonuses and Incentives Uniforms Provided Career Path: Airlines Representatives can grow into supervisory or managerial roles such as: Customer Service Supervisor Station Manager Flight Operations Coordinator Cabin Crew or Corporate Office Roles