JOB RESPONSIBILITIES Ground staff duties can be broadly divided into passenger handling , cargo handling , and aircraft servicing . Here's a breakdown: Passenger Handling Greeting and assisting passengers at check-in counters. Verifying documents like tickets, passports, and IDs. Tagging and handling luggage. Issuing boarding passes. Managing boarding gates and assisting with boarding and deboarding. Responding to passenger inquiries, complaints, or requests. Providing information about flight schedules, delays, or cancellations. Assisting elderly, disabled, or unaccompanied minors. Ramp/Aircraft Handling Coordinating aircraft arrival and departure procedures. Marshalling aircraft on the tarmac. Refueling and cleaning the aircraft (in some roles). Loading and unloading baggage and cargo. Communicating with pilots and air traffic control regarding ground operations. Cargo and Baggage Handling Labeling and securing baggage and cargo. Ensuring compliance with safety and weight regulations. Operating loading machinery and ground support equipment. ELIGIBILITY CRITERIA Educational Qualification Minimum: 10+2 (High School/Intermediate). Preferred: Graduate degree (any stream). Diploma/certificate in aviation or ground handling is an advantage. Other Requirements Good communication skills (English proficiency is often required). Pleasant personality and professional grooming. Basic computer skills. Physical fitness (for baggage/ramp handling roles). Background check and security clearance. JOB BENEFITS Financial & Perks Overtime and holiday pay. Performance-based incentives. Travel & Lifestyle Discounted or free air travel (for employee and family). Uniforms provided. Meals or meal allowance during shifts. Health & Safety Health insurance or medical benefits. Provident Fund (PF). Paid leave: casual, sick, and annual. Career Growth Opportunities for promotion to supervisory or managerial roles. Training programs and certifications. Potential transfer to other departments like cabin crew, ticketing, or operations.
Key Responsibilities: Passenger Services: Assist passengers with check-in and boarding procedures. Handle passenger queries and provide information. Ensure compliance with security procedures and airline regulations. Help passengers with special needs or limited mobility. Baggage Handling: Tag and load luggage onto conveyor belts or trolleys. Ensure proper routing of baggage to respective flights. Assist in recovering lost baggage. Ramp and Aircraft Services: Guide aircraft during arrival and departure (marshal). Load and unload cargo and baggage from aircraft. Replenish aircraft with food, water, and other supplies. Safety and Security: Conduct security checks. Report any suspicious activities or breaches. Comply with safety regulations at all times. Administrative Duties: Maintain passenger records. Issue boarding passes and handle ticketing. Coordinate with flight crews and airport staff. Skills and Qualifications: Minimum: High school diploma or equivalent. Good communication and interpersonal skills. Basic computer literacy. Ability to work in shifts, including nights, weekends, and holidays. Physical stamina for standing, lifting, and working outdoors. Prior experience or training in aviation or hospitality is a plus. Extra Benefits: Medical and Health Insurance Free or Discounted Air Travel (Staff Travel Benefits) Paid Vacation and Holidays On-the-Job Training & Career Development Uniform Allowance Meal Allowance or Subsidized Meals Overtime Pay & Night Shift Allowances Job Security in a growing aviation sector Opportunity for Career Advancement (e.g., supervisor, airline operations, customer service manager)
Job Description: The Airport Junior Staff member supports daily airport operations to ensure a safe, smooth, and efficient travel experience for passengers. The role involves working across different airport functions including check-in, baggage handling, security assistance, boarding, and general customer service. Key Responsibilities: Assist passengers at check-in counters and boarding gates Handle baggage processing and help direct luggage to correct flights Provide accurate information to passengers regarding flights, delays, gate changes, and airport facilities Ensure compliance with airport security and safety regulations Assist with airport cleanliness, organization, and passenger movement Support ground staff during arrivals and departures Help coordinate with airline crews and other airport departments Handle passenger complaints or direct them to appropriate personnel Requirements: High School Diploma or equivalent (12th Pass or above) Good communication and interpersonal skills Basic knowledge of airport codes and operations (training may be provided) Physically fit and able to work on feet for long hours Willingness to work in shifts, including nights, weekends, and holidays Team player and quick learner No criminal record; security clearance may be required Benefits: Competitive salary with shift allowances Overtime pay and holiday bonuses Free uniform and duty meals Health insurance (medical, dental, vision) Paid time off (vacation, sick leave, public holidays) Travel concessions or discounted airline tickets Opportunities for promotion and career development On-the-job training and certification programs Employee wellness programs (if available) Work Schedule: Rotational shifts: Morning / Evening / Night Weekend and holiday work required Overtime possible during peak travel seasons
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Job Summary: An Airlines Representative acts as the first point of contact between an airline and its passengers. They are responsible for assisting travelers with ticketing, check-in, boarding, baggage, and general customer service, ensuring a smooth and positive experience at the airport or airline office. Key Responsibilities: Greet and assist passengers at ticket counters, boarding gates, and check-in areas. Issue tickets and boarding passes, handle reservations, and make travel arrangements. Assist passengers with special needs, such as unaccompanied minors, the elderly, or persons with disabilities. Provide information regarding flight schedules, delays, cancellations, and airport procedures. Resolve passenger concerns and complaints with professionalism. Ensure compliance with all airline safety and security policies. Coordinate with ground staff and cabin crew for efficient passenger handling. Handle lost baggage reports and help trace missing luggage. Process upgrades, rebooking, and changes to flight itineraries. Qualifications & Skills: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to remain calm under pressure and handle difficult situations with empathy. Flexibility to work varying shifts, including nights, weekends, and holidays. Fluent in English (multilingual skills are a plus). Work Environment: Airport terminals or airline customer service centers. Fast-paced and often stressful situations during delays or cancellations. Requires standing for extended periods and lifting baggage. Benefits: Travel Perks: Free or discounted air travel for employees and eligible family members. Health & Wellness: Medical, dental, and vision insurance. Paid Time Off: Vacation days, sick leave, and paid holidays. Training & Development: On-the-job training, language development, and advancement opportunities. Life Insurance & Disability Coverage Performance Bonuses and Incentives Uniforms Provided Career Path: Airlines Representatives can grow into supervisory or managerial roles such as: Customer Service Supervisor Station Manager Flight Operations Coordinator Cabin Crew or Corporate Office Roles
Job Overview Airport ground staff are responsible for ensuring the smooth and efficient operations at the airport, including assisting passengers, managing baggage, coordinating with flight crews, and maintaining safety and customer service standards. Key Responsibilities Greet and assist passengers at check-in counters and boarding gates Handle passenger inquiries and provide flight information Ensure proper and timely handling of baggage and cargo Assist passengers with special needs, such as elderly travelers or persons with disabilities Perform boarding procedures, including checking tickets and IDs Coordinate with flight crews, baggage handlers, and airport security Monitor and maintain cleanliness and safety standards in terminals Resolve complaints or escalate issues to supervisors when necessary Assist in emergency procedures or irregular operations (delays, cancellations, etc.) Qualifications & Skills High school diploma or equivalent. Strong communication and interpersonal skills Ability to work in shifts, weekends, and holidays Basic computer proficiency Calm under pressure with good problem-solving abilities Professional appearance and customer-focused attitude Physical ability to stand for long periods and lift luggage (for some roles) Preferred Experience Prior experience in customer service or aviation-related roles Multilingual abilities are a plus (especially local and international languages) Knowledge of airline systems (e.g., Sabre, Amadeus) is advantageous Work Conditions Fast-paced and physically active environment May require standing, walking, or lifting heavy luggage Exposure to varying weather conditions (for ramp agents) Shift work, including nights and weekends Employee Benefits Competitive salary & overtime pay Travel perks (discounted or free flights for employees and family) Medical, dental & vision insurance Paid time off (vacation, sick leave, public holidays) Uniform and grooming allowance Training and career development opportunities Employee assistance programs (mental health, legal, or financial support) Performance bonuses / Incentives
Job Summary: The Junior Executive supports airport operations by ensuring smooth handling of passengers, baggage, cargo, and flight services in compliance with regulatory and safety standards. This entry-to-mid-level professional plays a vital role in maintaining efficient airport services and providing a high standard of customer service. Key Responsibilities: Passenger Services: Assist with check-in, boarding, and arrival procedures. Coordinate with immigration and customs for smooth passenger flow. Address passenger queries, complaints, and special assistance needs. Ramp & Ground Handling: Monitor aircraft turnaround activities including loading, fueling, catering, and cleaning. Ensure timely departure and arrival processes. Coordinate with ramp, baggage, and fueling teams for on-time performance. Operational Coordination: Liaise with airline staff, air traffic control, and ground staff for daily operations. Prepare and maintain flight records, reports, and documentation. Support emergency procedures and irregular operations (IROPs) management. Safety & Compliance: Adhere to aviation safety and security protocols as per DGCA/ICAO guidelines. Conduct pre-departure inspections and coordinate with relevant agencies. Qualifications: Bachelors Degree or Diploma in Aviation Management, Hospitality, or a related field. 0–2 years of relevant experience in airport or airline operations (freshers may apply). Strong interpersonal and communication skills. Proficiency in local language and English. Ability to work in shifts (including nights, weekends, and holidays). Knowledge of airport systems (e.g., Departure Control System) is a plus. Key Skills: Customer service orientation Time management and multitasking Problem-solving abilities Team collaboration Attention to detail Compensation & Benefits: Shift Allowances & Overtime Pay Free or Discounted Air Travel (standby tickets for self/family, depending on employer policy) Medical Insurance (health, dental, vision) Provident Fund (PF) / Retirement Benefits Paid Leaves: Annual leave, sick leave, and casual leave Uniform & Grooming Allowance Free Transportation (to/from airport for shift workers) Meal Allowance or subsidized canteen Training & Career Development Opportunities Career Path: This role offers growth into senior executive or supervisor roles in airport management, customer experience, or airline liaison positions, with potential to move into corporate airline or aviation roles over time.
Passenger service agent Check-in: Greet and assist passengers with check-in, verify travel documents and IDs, and issue boarding passes. Reservations and ticketing: Handle booking inquiries, issue tickets, and re-route or rebook passengers in cases of flight delays or cancellations. Gate operations: Make boarding announcements, scan boarding passes, and assist with the boarding process. Customer support: Answer passenger questions, provide information on flights and airport facilities, and assist passengers with special needs. Baggage and cargo handling staff Baggage handling: Load and unload passenger luggage onto aircraft and ensure bags are correctly tagged and sent to the right conveyor belts. Lost and found: Address inquiries and resolve issues related to lost or damaged luggage. Cargo operations: Handle the loading, unloading, and storing of air cargo, and complete required documentation and security checks. Ramp service and operations Ground support: Position mobile stairs, connect tow vehicles, and operate equipment for refueling and servicing the aircraft. Safety and security: Ensure safety standards are met on the ramp and guide aircraft to and from parking positions. Security staff Screening: Conduct security screenings of passengers, baggage, and cargo to comply with safety regulations. Patrol: Secure airport facilities, including terminals and the perimeter. Maintenance and technical staff Aircraft maintenance: Test and repair aircraft electronic systems and components. Ground equipment maintenance: Ensure all ground support vehicles are operational and maintained.