Duty Manager 1 ( Customer Services ) Air India Sats Airport Services

8.0 - 10.0 years

5 - 14 Lacs

thiruvananthapuram

Work from Office

Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepa...

Posted 2 weeks ago

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Duty Manager 1 ( RAMP Services ) Air India Sats Airport Services

8.0 - 10.0 years

6 - 15 Lacs

thiruvananthapuram

Work from Office

ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ...

Posted 2 weeks ago

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Ground Staff_Aviation Industry_Mumbai_3LPA Seven Consultancy

2.0 - 3.0 years

2 - 3 Lacs

Navi Mumbai, Mumbai (All Areas)

Work from Office

Greet and assist passengers at check-in, boarding, and arrival areas Handle ticketing, reservations, and baggage check-in processes Coordinate boarding procedures, issue boarding passes, and verify travel documents

Posted 3 months ago

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