136 Quality Metrics Jobs - Page 3

Role Overview: As a QA Lead at Nagarro, you will be responsible for ensuring the quality of digital products by leading testing efforts and collaborating with cross-functional teams. You will play a crucial role in developing and maintaining automation frameworks, analyzing test results, and communicating with developers to resolve issues. Your strong communication and coordination skills will be essential in working with globally distributed teams. Key Responsibilities: - Understand the functional and non-functional requirements of projects and the business context of the application being developed - Interact with clients to identify testing scope, expectations, acceptance criteria, and te...

Role Overview: You will be responsible for leading the Product Quality function across biotech/pharmatech operations, ensuring that all products meet the highest standards of safety, efficacy, and global regulatory compliance. This role requires a mature leader with 10-15 years of experience, strong technical expertise, and the ability to drive quality initiatives across functions. Key Responsibilities: - Lead and oversee Quality Management Systems (QMS) to ensure compliance with ISO and other global regulatory standards. - Drive Quality Assurance, Quality Control, Product Testing, and Release processes for biotech/pharmatech products. - Foster a culture of quality and continuous improvement...

As a customer service representative, your role involves handling customer calls to address their queries and concerns effectively. You will be responsible for providing exceptional customer service by actively listening to customers, empathizing with their issues, and offering appropriate solutions. It is crucial to maintain accurate records of all customer interactions using CRM software. Additionally, you will collaborate with internal teams to resolve complex customer issues that require escalation. Meeting performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate is essential. Qualifications Required: - Freshers and individuals with any ex...

Work Your Magic with us! Ready to explore, break barriers, and discover more We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. The IT Governance Expert role will report to the Head of IT Audit & Compliance Management, and is part of the company's Digital Enterprise Solutions (DES) Organization. Your Role Evaluate IT Audi...

The Training & Quality Manager AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You'll collaborate with cross-functional and client stakeholders to strengthen delivery performance and enhance overall project quality in alignment with AI/LLM goals. Key Responsibilities Lead global training and quality programs for AI/LLM projects ensuring consistency, accuracy, and compliance. Design and implement scalable training frameworks, assessments, and certi...

As a Senior Manager Quality in Indore, your role will involve developing and implementing QA Frameworks, SOP's, and evaluation processes. You will be responsible for analyzing call/chat/email evaluations, identifying trends, and suggesting improvements. Ensuring compliance with client-specific KPI's and service level agreements will be a key aspect of your responsibilities. You will also be expected to report on key quality metrics such as NPS, FCR, and QA Scores. Key Responsibilities: - Drive RCA for quality deviations and develop corrective action plans - Manage client and stakeholder relationships, including 3rd party clients - Utilize experience with Six Sigma, COPC, or Lead Methodologie...

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collabo...

Responsible for implementing and maintaining ISO & BIS quality systems, conducting audits, managing QMS, CAPA, and supplier quality. Ensure product compliance, process improvement, and zero-defect standards. Required Candidate profile Experienced Quality Manager with strong knowledge of ISO/BIS standards, audits, CAPA, and manufacturing quality. Proven expertise in QMS implementation and team leadership. Perks and benefits Company Accommodation, EPF, Health Insurance

Description GlobalLogic looking for a dynamic and results-oriented Associate Lead to manage a team of 25+ members and ensure consistent delivery of high-quality outcomes in line with client-defined Service Level Agreements (SLAs). The ideal candidate will possess strong leadership, analytical, and interpersonal skills to drive team performance, ensure process excellence, and foster a positive, high-energy work environment. Requirements 3 8 years of experience in operations or process management, including at least 2 years in a team lead/associate lead capacity. Proven experience in handling 25+ team members in a high-performance environment. Strong understanding of SLAs, quality metrics, and...

Job Requirements Remotely support of Maintenance Planning of rotating equipment and static equipment. Create job packages (work packs) Job procedure/Standard Maintenance procedures (SMP) of static and rotating equipment. Plan all the maintenance activities such as preventive, predictive & breakdown maintenance and record history of maintenance activity. Understand/review P&ID, Isometric Drawing, Equipment drawing, Civil Foundation Drawing, 3-D Model, Plot Plan, Lay out, Equipment GA drawing etc.Working on PM & MM modules of SAP to maintain the equipment history, material reservation, Consumption, Master data management, Preparing task lists, maintenance items/ maintenance plan, task list enh...

Role Overview: As a seasoned Software Test Architect, your primary responsibility will be to strategize and lead the development of Smart products at the company. You will establish and standardize automated test frameworks for various product categories, including inverters, fans, water heaters, pumps, stabilizers, modular switches, and software apps (Cloud, Web & Mobile). Your role will involve collaborating closely with design, engineering, and cross-functional teams to ensure high product quality throughout the product life cycle. Key Responsibilities: - Define and execute software test strategy and architecture for all product categories. - Drive an automation-first approach by utilizin...

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees with...

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimi...

As a Quality Engineer II at Honeywell, you play a critical role in ensuring the quality and reliability of products through effective quality engineering practices. Collaborating with cross-functional teams, you develop and implement quality control processes and procedures to meet the highest standards of quality and compliance. **Responsibilities:** - Guide and manage quality engineering activities to ensure compliance with quality standards and regulatory requirements. - Drive continuous improvement initiatives and enhance quality processes in collaboration with cross-functional teams. - Conduct root cause analysis and implement corrective actions to address quality issues. - Develop and ...

As a Project Manager / Scrum Master, you will play a crucial role in managing projects and guiding cross-functional teams in an agile environment. Your responsibilities will include defining project scope, organizing teams, maintaining positive dynamics, and ensuring the successful delivery of project objectives. Here is a breakdown of your key responsibilities: - Proficiency in applying agile methodologies such as Scrum, Kanban, XP, and Hybrid to deliver value effectively. - Define project objectives, scope, schedules, milestones, and ground rules. - Guide cross-functional teams, foster engagement, and maintain a positive dynamic. - Assess risks, estimate budgets, and allocate resources eff...

As a Quality Engineer I, your role involves ensuring the quality and reliability of products or services by developing and implementing quality control processes, conducting inspections and tests, and analyzing data for areas of improvement. You will collaborate closely with cross-functional teams to establish quality standards, resolve issues, and drive continuous improvement in product quality. Key Responsibilities: - Deliver low-medium complexity testing tasks as part of a team. - Participate in collaborative meetings with peers and stakeholders. - Interact with stakeholders to gain clarity on efforts. - Document testing and outcomes. - Follow established software product engineering prac...

Role Overview: As a Quality Manager at WNS (Holdings) Limited, your primary responsibility will be to drive performance to meet all Quality metrics. This includes SLA baselining, predictive SLA monitoring & reporting, audit compliance, root cause analysis, and remediation plans. You will also be responsible for delivering sampling and stratification strategies, leading a team of quality analysts, ensuring adherence to quality frameworks, and facilitating Kaizen initiatives within the team. Additionally, you will be accountable for customer complaint resolution and ensuring process documentation as per ISO standards & WNS Quality Assurance Playbook. Your role will also involve timely reportin...

Experience: 4 - 7 Years Location: Bangalore Work Mode: Hybrid Job Type: Fulltime About The Role We are seeking a Testing Lead to establish and drive quality assurance practices across our product ecosystem. This is a hands-on leadership role for someone skilled in testing methodologies, test automation frameworks, CI/CD integration, and exploratory testing, with the ability to scale and mentor a dedicated QA team. The Testing Lead will manage a team of 68 testers, responsible for ensuring that every product release meets the highest standards of quality and reliability. You will work closely with the Engineering Lead, DevOps Lead, and Accessibility Lead to embed testing into every stage of t...

As an Automation Test Engineer at our company, you will be responsible for the following: - Develop, maintain, and execute automated test scripts using Selenium, WebdriverIO, Protractor, Cypress, and Playwright. - Build scalable test automation frameworks such as Page Object Model (POM), Behavior Driven Development (BDD) with Cucumber, and Mocha/Jest. - Write and optimize SQL and SOQL queries to validate data in relational databases and Salesforce. - Integrate automated tests into Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like Jenkins, GitLab CI, and GitHub Actions. - Collaborate with developers and the QA team to identify test scenarios, acceptance criteria,...

Role Overview: You will work closely with clients, App managers, and business users to lead testing efforts using agile methodology. Additionally, you will collaborate with Business Analysts and Developers on requirement validation and acceptance criteria definition. You will contribute to promoting teamwork in a multi-vendor environment developing complex multi-layered enterprise applications. Your responsibilities will include performing manual, data-driven, and integration testing as needed. You will also validate and test all integration points between internal applications and external services, document test strategy and plans, design and execute automated and manual test cases, manage...

Design, develop, and maintain a robust and scalable automation framework for Oracle applications, including Oracle Cloud or E-Business Suite (EBS). 2: Formulate comprehensive test strategies, plans, and test cases for Oracle modules, covering functional, regression, integration, and performance testing. 3: Provide technical guidance to the automation team, ensuring adherence to best practices for creating and maintaining automated test scripts. 4: Oversee the execution of test cases and analyze results to identify and report software defects, ensuring comprehensive test coverage. 5: Defect and quality management Manage the defect lifecycle, from tracking and reporting issues to collaborating...

As a Quality Assurance (QA) Specialist in the call center industry, your primary responsibility is to monitor and evaluate inbound and outbound calls and emails to assess the performance of customer service representatives. You will analyze their demeanor, technical accuracy, adherence to company policies, and overall customer service performance. - Provide detailed feedback to agents based on call evaluations, focusing on both their strengths and areas for improvement. - Conduct root cause analysis to identify and resolve quality issues, making recommendations for process improvements. - Track and analyze data on quality metrics such as call handling time, resolution rates, and customer sat...

Role Overview: As a Training Manager, your primary responsibility is to collaborate with Operations to create an effective team training strategy and quality plan. You will be communicating with clients to ensure that training requirements are met and delivering training on various modules including induction and new hire training. Additionally, you will design and deliver ongoing training modules and certification programs for different job levels, focusing on communication and soft skills. Key Responsibilities: - Establish a testing and certification process to validate the knowledge and skills acquired through long-term programs. - Research and recommend third-party training materials and...

As a Quality Manager in the textile manufacturing industry, your primary responsibility is to ensure the highest standards of product and process quality are maintained across the entire value chain. Your role involves defining and implementing quality strategies, establishing robust quality management systems, driving process excellence, and fostering a customer-centric approach. Additionally, you will be leading a high-performing quality team, making data-driven decisions, ensuring compliance with standards, and championing continuous improvement initiatives. Key Responsibilities: - Define and implement quality strategy aligned with business goals for spinning, weaving, processing, and fin...

Job title: Project Manager Experience required: 14 years 18 years No. of Openings: 2 Qualification required: Bachelor's in Electronics / Master's degree in Electronics Engineering. Job Location: Pune (1 Opening ) and Hyderabad (1 Opening) Job Responsibilities Skills Responsibility includes handling Project Management from Project Kick off until delivery. Manage projects assigned within specific targets of budget, schedule, and quality. Develop high-quality proposals with deep technical content. Contribute to processes being developed. Process compliance for projects. Project tracking and monitoring - develop reports for budget, schedule, and quality metrics based tracking for projects. Custo...