Customer Service UK Shift

As a customer service representative, your role involves handling customer calls to address their queries and concerns effectively. You will be responsible for providing exceptional customer service by actively listening to customers, empathizing with their issues, and offering appropriate solutions. It is crucial to maintain accurate records of all customer interactions using CRM software. Additionally, you will collaborate with internal teams to resolve complex customer issues that require escalation. Meeting performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate is essential. Qualifications Required: - Freshers and individuals with any experience are welcome to apply - Excellent oral communication skills - Flexibility in working shifts For any further details, you can contact Mayur at 9343402211, Anusha at 7815982900, Shobitha at 7816042500, Aditi at 7795311459, and Apoorva at 9986600010.,