Description
GlobalLogic looking for a dynamic and results-oriented Associate Lead to manage a team of 25+ members and ensure consistent delivery of high-quality outcomes in line with client-defined Service Level Agreements (SLAs). The ideal candidate will possess strong leadership, analytical, and interpersonal skills to drive team performance, ensure process excellence, and foster a positive, high-energy work environment.
Requirements
- 3 8 years of experience in operations or process management, including at least 2 years in a team lead/associate lead capacity.
- Proven experience in handling 25+ team members in a high-performance environment.
- Strong understanding of SLAs, quality metrics, and performance reporting.
- Excellent verbal and written communication and presentation skills.
- Demonstrated ability to analyze performance data, identify improvement areas, and implement corrective measures.
- Skilled in coaching, feedback, and conflict resolution.
- Proficient in MS Excel, Google Sheets, dashboards, and reporting tools.
- Proactive, adaptable, and able to lead under pressure in a fast-paced, dynamic environment.
- Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
- Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
- Must be ready to join immediately
Job responsibilities
- Lead and manage a team of 25+ associates, ensuring adherence to SLAs, quality benchmarks, and productivity targets.
- Conduct daily team briefings, status meetings, and communicate new product updates, policy changes, and procedural improvements.
- Monitor and manage associate escalations, providing timely coaching and constructive feedback to enhance individual and team performance.
- Conduct 1-on-1 sessions with team members to discuss performance metrics, career aspirations, and feedback.
- Facilitate quarterly and self-appraisals, using stack ranking and defined KPIs for fair and transparent evaluations.
- Drive continuous improvement initiatives within the team to improve overall efficiency and output.
- Deliver all process SLAs, including Quality, Productivity, Production, Shrinkage, TAT, and Tool Utilization metrics.
- Maintain, monitor, and review daily process reports and dashboards for accurate tracking and reporting.
- Assign, track, and prioritize daily tasks across the team based on operational needs and business priorities.
- Identify potential process bottlenecks and work collaboratively with stakeholders to develop effective solutions.
- Perform quality audits, identify gaps, and provide actionable quality feedback to the team.
- Serve as the point of contact for cross-functional coordination and client communication.
- Exhibit excellent communication skills and contextual understanding to interpret client requirements and translate them into actionable team goals.
- Ensure seamless information flow within the team and maintain consistent alignment with leadership and client expectations.
- Foster a positive and collaborative team culture that balances performance excellence with engagement and fun at work.
- Display strong interpersonal skills, maintaining composure, confidence, and empathy in handling sensitive or challenging situations.
- Encourage a proactive learning culture by sharing knowledge of new concepts, process improvements, and tools.
- Lead by example with a positive attitude, resilience under pressure, and a commitment to team success.
What we offer
Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
