Associate Manager-HR

Role Overview: As a Training Manager, your primary responsibility is to collaborate with Operations to create an effective team training strategy and quality plan. You will be communicating with clients to ensure that training requirements are met and delivering training on various modules including induction and new hire training. Additionally, you will design and deliver ongoing training modules and certification programs for different job levels, focusing on communication and soft skills. Key Responsibilities: - Establish a testing and certification process to validate the knowledge and skills acquired through long-term programs. - Research and recommend third-party training materials and programs to stay updated with industry standards. - Conduct training needs assessments for staff at all levels in coordination with Operations. - Design training materials such as instructional content, manuals, handouts, and visual aids. - Update and maintain training materials to align with company requirements. - Assist in developing recruitment assessments for candidates as necessary. - Monitor training methods, identify trends for improved quality practices, and track quality metrics to provide feedback to the L&D team and other departments. - Collaborate with the L&D team to co-facilitate and conduct organization-wide programs. - Maintain the L&D training database and generate reports for analysis and reporting purposes. Qualifications Required: - Proven experience in designing and delivering training programs, including certification programs. - Strong communication and interpersonal skills. - Ability to conduct training needs assessments and develop appropriate training materials. - Experience in collaborating with various teams to ensure training effectiveness. - Proficiency in maintaining training databases and generating reports for analysis. - Knowledge of industry standards and trends in training and development.,