136 Quality Metrics Jobs - Page 2

As a highly skilled and experienced Test Architect, your role will involve defining and driving the testing strategy, framework, and tooling across multiple teams and platforms to ensure software quality, scalability, and speed of delivery in alignment with business goals. - Design and implement the enterprise-wide test architecture, encompassing tools, frameworks, and best practices for both functional and non-functional testing. - Take the lead in devising the test strategy for various platforms such as web, mobile, API, and backend. - Define the scope, strategy, and governance of automation across Continuous Integration/Continuous Deployment (CI/CD) pipelines. - Collaborate effectively wi...

As an Assistant Manager - Quality Assurance at Harmony United Medsolutions Pvt. Ltd, you will play a crucial role in overseeing the quality assurance processes to ensure products and services meet established standards and customer expectations. You will lead a team of QA analysts, develop QA strategies, and collaborate with other departments to maintain high-quality standards. **Key Responsibilities:** - Manage and mentor a team of QA analysts, providing guidance and support for their growth and effectiveness. - Review and evaluate customer support calls, emails, and chat interactions to ensure adherence to company policies, procedures, and quality standards. - Define and track quality metr...

We are seeking a seasoned and execution-driven indivudal to lead delivery for our non-investment focussed client relationships. This role requires a strategic thinker with a strong bias for action, process discipline, and team leadership. You will be responsible for overseeing service delivery teams, improving KPIs, implementing scalable processes, and driving cross-functional collaboration to ensure operational excellence and client satisfaction. This is a high-impact, high-ownership role ideal for professionals who thrive in fast-paced, high-accountability environments. Key Responsibilities: Operations Leadership: - Lead and manage day-to-day operations across client-facing delivery teams....

Description Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis....

**Job Description:** As a Quality Analyst in the B2C Department at Rayna Tours in Pune, India, you will be responsible for monitoring and evaluating sales and service calls/chats. Your role will involve sharing feedback to assist in performance improvement and preparing quality reports to maintain accuracy standards. **Key Responsibilities:** - Monitor and evaluate sales and service calls/chats - Share feedback to assist in performance improvement - Prepare quality reports to maintain accuracy standards **Qualifications Required:** - 1-2 years of experience in Quality, preferably in Sales/Travel BPO - Strong communication and analysis skills - Good understanding of Visa and Holiday Package s...

Position Summary: We are seeking a highly motivated, dedicated, and detail-oriented individual to join our team as a Manager QMS Life Insurance BPS Operations. This role is pivotal in driving day-to-day operational excellence, ensuring seamless business operations, and delivering exceptional client service.The Manager QMS and PMO will be responsible for establishing, maintaining, and enhancing the organizations Quality Management System in alignment with international standards (ISO, CMMI, regulatory requirements, etc.), while also leading the Project Management Office to ensure consistent project governance, execution excellence, and delivery of strategic initiatives. This role acts as a br...

As a QA Automation Tester at Citi, you will play a crucial role in shaping the future of banking by collaborating on UAT processes and product rollouts. Your responsibilities will include: - Collaborating on initiatives related to User Acceptance Testing (UAT) processes and product rollouts. - Working closely with technology project managers, UAT professionals, and users to develop and implement appropriate testing scripts/plans. - Conducting various process monitoring, product evaluation, and audit assignments. - Identifying issues, providing recommendations for solutions, and ensuring project standards and procedures are documented and followed. - Monitoring products and processes for comp...

As a Client Relations Manager I at FIS, you will be part of the BPS Transfer Agency team, playing a key leadership role in managing operations and nurturing strong client relationships in a dynamic global environment. You will work in a collaborative and innovative setting where cutting-edge technology drives the future of financial services. **Key Responsibilities:** - Lead and develop an operational team supporting multiple clients across global locations. - Supervise staff, set clear objectives, delegate tasks, and ensure high performance in alignment with company policies. - Collaborate with peers globally to manage workflows, resolve bottlenecks, and drive continuous process improvement...

Role Summary RMZ is entering a pivotal phase of transformationshifting from building management to experience curation . The SVP Guest Experience & Service Excellence will be the strategic architect and operational leader responsible for institutionalizing RMZ's new service framework across all office assets. This role demands a seasoned leader with deep experience from luxury hospitality , high-touch guest operations , or service-led premium environments . The mandate is to elevate how RMZ welcomes, engages, and serves every tenant, guest, partner, and employeeensuring every interaction reflects purpose, pride, and belonging . The SVP will set the direction, lead execution, and enable a com...

Role Overview: As the Head of Production, you will play a crucial role in the planning, coordination, and control of manufacturing processes, focusing on Factory Layout and Production Layout. You will collaborate with internal and external stakeholders to provide technical support, ensure top-notch product production, and adherence to best business practices. Leading and managing teams and projects across the organization, you will offer clear direction, inspiration, and guidance to drive excellence and motivate staff towards success. Key Responsibilities: - Designing and validating factory layout and production layout - Developing engineering bills of process and resources - Planning manufa...

Job Description Location: Hyderabad, India Reporting To: Director - Quality Assurance Role Overview We are seeking a dynamic and experienced QA Test Manager to lead our quality assurance strategy and execution across global teams. This role demands a visionary professional who can drive innovation in testing practices, champion an automation-first mindset, and seamlessly integrate QA into Agile and DevSecOps environments. You will collaborate closely with senior engineering and architecture stakeholders to shape the future of testing within our organization. Key Responsibilities Strategic Leadership & Vision Define and evolve QA strategy, methodology, and automation framework . Drive adoptio...

As a Quality Assurance Engineer, your role will involve performing a variety of tasks to ensure the functionality and quality of products. Your responsibilities will include: - Performing manual and automated testing to identify defects and ensure product functionality. - Inspecting products thoroughly to maintain high quality standards. - Documenting test results accurately and reporting bugs to development teams with detailed information. - Creating audit reports and quality metrics to track performance. - Developing and implementing quality assurance policies, procedures, and standards to prevent defects and enhance efficiency. You will also collaborate with other departments, particularl...

Job Requirements Remotely support of Maintenance Planning of rotating equipment and static equipment. Create job packages (work packs) Job procedure/Standard Maintenance procedures (SMP) of static and rotating equipment. Plan all the maintenance activities such as preventive, predictive & breakdown maintenance and record history of maintenance activity. Understand/review P&ID, Isometric Drawing, Equipment drawing, Civil Foundation Drawing, 3-D Model, Plot Plan, Lay out, Equipment GA drawing etc.Working on PM & MM modules of SAP to maintain the equipment history, material reservation, Consumption, Master data management, Preparing task lists, maintenance items/ maintenance plan, task list enh...

As an accomplished AVP Claims Operations (US Healthcare), your role will involve leading and transforming large-scale claims operations to elevate service delivery and drive innovation across a major healthcare BPM setup. You will oversee multi-location delivery teams, partner with global stakeholders, lead automation and analytics-driven transformation, and manage a portfolio of USD 1020M. This high-impact leadership role reports into the senior operations leadership team. Key Responsibilities: - Lead end-to-end US Healthcare Claims Operations to industry-leading standards. - Manage large-scale back-office claims functions including PI, SIU, Rework, Enrollment, Coding, Product Build, etc. -...

As the SRE Lead at Amdocs, you will be responsible for the reliability, operational excellence, and release governance of amAIz (Telco Agentic Suite). Leading a cross-functional team of NFT, QA, and DevOps Engineers, you will drive best practices in observability, automation, performance optimization, quality assurance, and orchestrating smooth, predictable releases across environments. **Key Responsibilities:** - Lead and mentor the DevOps team to build scalable, secure, and automated infrastructure for amAIz (Telco Agentic Suite). - Automate CI/CD pipelines to streamline deployments and ensure fast, reliable delivery of features and fixes. - Establish and maintain observability systems (mo...

Job Description: Map end-to-end field service processes Adhere to SOPs & workflows Ensure company quality standards across service Identify bottlenecks, delays, and errors in operations Conduct gap analysis between defined processes and actual practices. Recommend and implement improvements for faster service turnaround and reduced rework. Analyze customer complaints, service failures, and escalation data. Apply Quality Tools & Methodologies Six Sigma & Continuous Improvement Ensure decisions are data-driven, not assumption-based. Cross-Functional Collaboration & Training Support audits and compliance reviews by providing process and performance evidence. Skills Required: Knowledge of proces...

Role Overview: The Lifecycle Innovation and Optimization (LIO) team at Cisco is seeking a software quality assurance (QA) engineer to ensure software quality throughout the development lifecycle. As part of the Cisco.com Engineering team, you will play a crucial role in crafting a first-in-class digital experience for customers and partners interacting with the flagship corporate Cisco.com website. Your responsibilities will include creating test plans, executing various tests, documenting defects, and utilizing modern AI concepts/tools to enhance testing processes. Key Responsibilities: - Review requirements, develop test plans & test cases, identify risks, collaborate with developers, and ...

As a Junior Quality Manager at our company, your role involves ensuring that our products and services meet all necessary requirements before they reach the consumer. You will be responsible for inspecting the final product to ensure compliance with legal standards and customer expectations. Your attention to detail and understanding of product requirements are crucial in maintaining our reputation and driving sustainable growth. **Key Responsibilities:** - Understand customer needs and requirements to develop effective quality control processes. - Set detailed guidelines for quality standards and checks. - Establish requirements for raw materials and monitor supplier compliance. - Ensure ad...

As the SRE Lead at Amdocs, you will be responsible for the reliability, operational excellence, and release governance of amAIz (Telco Agentic Suite). Leading a cross-functional team of NFT, QA, and DevOps Engineers, you will drive best practices in observability, automation, performance optimization, quality assurance, and orchestrate smooth, predictable releases across environments. **Key Responsibilities:** - Lead and mentor the DevOps team to build scalable, secure, and automated infrastructure for amAIz (Telco Agentic Suite). - Automate CI/CD pipelines to streamline deployments and ensure fast, reliable delivery of features and fixes. - Establish and maintain observability systems (moni...

Description Are you passionate about improving the quality of customer experiences Do you like to dive deep to understand problems Do you strive to excel at goals aligned to you if yes, then CMT is the right platform. At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with great selection at best prices. CMT within Amazon, is designed to ensure Amazon remains competitive in the online space with the best price. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. CMT is seeking candidates who will be responsible for monitoring pricing parameters and involve ...

In the role of Head of Production, you will be responsible for the planning, coordination, and control of manufacturing processes, with a focus on Factory Layout and Production Layout. You will collaborate with internal and external stakeholders to provide technical support, ensure top-notch product production, and adherence to best business practices. Leading and managing teams and projects, you will provide clear direction, inspiration, and guidance to drive excellence and motivate staff towards success. Your key responsibilities will include: - Designing and validating factory layout and production layout - Developing engineering bills of process and resources - Planning manufacturing pro...

Industry & Sector: A fast-growing player in Conversational AI and Digital Customer Experience, delivering AI-enabled contact center, voice automation and moderation services for global platforms. Contractual, remote role supporting content safety, community standards enforcement and quality assurance across digital products. Standardized Title (high-performing): Content Moderator Role & Responsibilities Review and moderate user-generated content (text, images, short video, and metadata) against defined community guidelines and safety policies. Classify, tag and escalate content accurately using moderation dashboards and internal workflows to ensure timely takedowns and actions. Apply policy ...

Description Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis....

Role Overview: You will be a part of Apple's quality engineering team, working on developing and implementing groundbreaking quality inspection tools and measurement technologies to evaluate design and processes for next-generation Apple products. Your role will involve collaborating with multi-functional teams, leading quality engineering functions, ensuring alignment to Apple quality standards, and driving corrective actions to achieve unparalleled quality with scalable yields. Key Responsibilities: - Partner with multi-functional teams to evaluate design and processes at the concept phase - Develop measurement technologies, control strategies, information systems, and manufacturing method...

As an Associate Lead at GlobalLogic, you will be responsible for managing a team of 25+ members to ensure the consistent delivery of high-quality outcomes aligned with client-defined Service Level Agreements (SLAs). Your role will require strong leadership, analytical, and interpersonal skills to drive team performance, maintain process excellence, and cultivate a positive and high-energy work environment. **Key Responsibilities:** - Lead and manage a team of 25+ associates, ensuring adherence to SLAs, quality benchmarks, and productivity targets. - Conduct daily team briefings, status meetings, and communicate new product updates, policy changes, and procedural improvements. - Monitor and m...