Role Summary RMZ is entering a pivotal phase of transformation—shifting from building management to experience curation . The SVP – Guest Experience & Service Excellence will be the strategic architect and operational leader responsible for institutionalizing RMZ’s new service framework across all office assets. This role demands a seasoned leader with deep experience from luxury hospitality , high-touch guest operations , or service-led premium environments . The mandate is to elevate how RMZ welcomes, engages, and serves every tenant, guest, partner, and employee—ensuring every interaction reflects purpose, pride, and belonging . The SVP will set the direction, lead execution, and enable a company-wide cultural shift that transforms RMZ assets into humanized, emotionally resonant, and impeccably orchestrated environments . Key Responsibilities 1. Experience Strategy & Framework Ownership Develop, refine, and institutionalize RMZ’s new Service Excellence Framework across all assets. Translate the brand vision into tangible guest experience principles, service rituals, SOPs, and touchpoint standards. Create a unified RMZ Experience Playbook covering arrival, service, interaction, and engagement design. 2. Transformation of Office Assets into Experience-First Environments Lead the shift from operational maintenance to curated, elevated experiences . Reimagine arrival, lobby, concierge, security, and front-of-house ecosystems to feel premium, intuitive, and human-centered. Partner with Design, Operations, Community, and RMZ OS teams to embed experience touchpoints into physical spaces and digital platforms. 3. Guest Operations Leadership Establish luxury-grade service delivery models across all RMZ properties. Build central and on-ground teams for arrival experience, concierge, events, hospitality, and tenant engagement. Introduce signature RMZ service moments, guest journey maps, and interaction protocols. 4. Service Quality, Governance & Standardization Define service KPIs, quality metrics, and audit mechanisms to ensure consistency across locations. Implement continuous improvement frameworks driven by data, guest feedback, and operational insights. Lead structured reviews, site assessments, and guest experience benchmarking with global standards. 5. Cross-Functional Collaboration & Leadership Influence Partner with Joseph and the leadership team to cascade the experience strategy across business units. Work with Projects, Engineering, Security, Community, and HR to embed service-first thinking into hiring, training, and daily operations. Influence day-to-day decision-making to ensure experience quality is at the forefront. 6. Team Building & Capability Development Build a high-performing Guest Experience leadership team across India. Design training frameworks, service academies, and certification programs modeled on luxury hospitality standards. Improve service culture—from frontline to management—through coaching, rituals, and internal ambassadors. Key Requirements 15–25 years of experience in luxury hospitality , guest experience , premium service operations , or brand-driven service environments (hotels, premium retail, luxury airlines, membership clubs, lifestyle brands). Proven experience designing and leading large-scale service transformation across multi-location environments. Deep understanding of: High-touch guest interactions Luxury service psychology Hospitality-grade service protocols Experience design and service choreography Strong leadership presence, high emotional intelligence, and ability to mobilize diverse teams. Ability to blend operational discipline with creative experience design.
Role Overview RMZ is looking for a highly analytical and results-driven Performance Marketing Lead to drive digital acquisition, brand visibility, and lead generation for the Offices business. The ideal candidate will own the complete performance marketing funnel from planning and execution to optimization and reporting, with a strong focus on generating high-quality leads for commercial real estate assets, tenant conversions, and brand amplification. Key Responsibilities 1. Strategy & Planning Develop and own the performance marketing strategy for RMZ’s office assets portfolio across markets. Plan integrated digital campaigns aligned with business objectives—lead generation, leasing pipeline growth, brand awareness, and investor interest. Define channel mix, budget allocation, targeting strategy, and KPIs for each campaign. 2. Campaign Execution & Optimization Run multi-channel performance campaigns across Google Ads, Meta, LinkedIn, Programmatic, and relevant B2B real estate platforms. Lead full-funnel campaign setup: keyword planning, audience segmentation, landing page orchestration, A/B testing, and conversion tracking. Continuously optimize campaigns for cost efficiency (CPL, CPA), quality score, and lead-to-opportunity ratio. 3. Data, Analytics & Reporting Build dashboards and tracking frameworks (GA4, CRM integrations, campaign analytics tools). Deliver actionable insights to leasing, sales, and leadership teams. Measure ROI and incrementality of marketing efforts across channels. 4. Collaboration & Cross-Functional Work Work closely with the leasing, sales, brand, and digital product teams to ensure aligned messaging and lead flow efficiency. Collaborate with creative and content teams on ad copy, creatives, and landing page optimization. Liaise with external agencies, martech partners, and digital vendors. 5. Martech & Automation Drive marketing automation initiatives (lead scoring, nurturing, drip campaigns). Ensure CRM hygiene, lead routing, and seamless integration with sales workflows. Evaluate and onboard relevant digital tools for analytics, automation, and performance improvement. Qualifications & Experience 6–10 years of experience in performance marketing, ideally with exposure to real estate, B2B, premium lifestyle brands, or large-scale service businesses. Proven track record in lead generation and full-funnel performance optimization. Strong expertise in Google Ads, Meta Business Suite, LinkedIn Campaign Manager, GA4, and CRM systems (Salesforce, HubSpot, etc.). Experience managing multi-crore annual digital budgets. Analytical mindset with proficiency in tools like Excel, Looker Studio, or Power BI. Strong communication and stakeholder management skills. Key Competencies Data-driven decision making Strong ownership and initiative Creative problem solving Ability to thrive in a fast-paced, growth-oriented environment Attention to detail with a performance-first mindset
Role Overview: We are seeking a Project Coordinator with a strong electrical and mechanical engineering background to support the planning and execution of Data Centre projects. The role involves managing budgets, schedules, cash flow, and stakeholder coordination while ensuring technical compliance and operational efficiency. Key Responsibilities: Budgeting & Financial Planning Prepare and review construction budgets, base build specifications, project schedules, and cash flow projections in coordination with the Project Team. Share consolidated inputs for Development Plan (DP) compilation. Provide inputs to the Capital Management Team on budgets, cash flow, and LIE (Lenders Independent Engineer) reports. Reporting & Investor Communication Coordinate with the Project Team to prepare investor MIS reports, ensuring alignment of project data with other departments. Support responses to investor queries related to schedule, cost, and cash flow. Technical Coordination Prepare and float RFPs for engineering consultants (Structural, MEP, Sustainability) and finalize appointments in consultation with the Design Management Head. Ensure technical compliance for electrical and mechanical systems within Data Centre projects. Stakeholder Management Coordinate with Joint Venture (JV) teams for budget reviews and necessary approvals. Work with JV teams to ensure SAP project structure alignment for effective cost monitoring. Address queries from LIEs and bankers in collaboration with the Project Team. Site Assessment & Project Inputs Conduct site visits to assess conditions, access, and logistics. Provide inputs on cost, schedule, and cash flow in coordination with the Design Team and Project Head. Qualifications & Skills: Bachelor’s degree in Electrical or Mechanical Engineering. 5+ years of experience in project coordination within Data Centre or large-scale infrastructure projects. Strong understanding of MEP systems and Data Centre operational requirements. Proficiency in SAP and project cost monitoring tools. Excellent communication and stakeholder management skills.
About the Role We are looking for an AVP – IT (Business Applications) to partner with business leaders and drive technology-led transformation across multiple entities within RMZ. This role is pivotal in shaping the IT roadmap, delivering innovative solutions, and ensuring technology initiatives align with business objectives. Key Responsibilities Collaborate with CXOs and Function Heads to identify opportunities for technology-driven business improvements. Define and implement IT strategies, roadmaps, and project deliverables across multiple business entities. Translate business requirements into technical specifications and lead solution design for key engagements. Manage end-to-end delivery of concurrent projects, ensuring quality, timeliness, and budget compliance. Act as a trusted advisor to senior leadership, influencing adoption of IT solutions and driving pilot initiatives. Design next-generation innovative solutions to support business growth and efficiency. Conduct knowledge-sharing sessions and contribute to best practices across IT functions. Stay updated on industry trends and emerging technologies to enhance organizational capabilities. What We’re Looking For Bachelor’s or Master’s degree in Information Technology. Expertise in ERP systems (preferably SAP) and business processes like Procure-to-Pay, Financials & Accounting. 5+ years of experience in consulting or similar roles with strong skills in requirements gathering, configuration, and testing. Exposure to HRMS processes, Salesforce CRM (certification preferred), and project methodologies (Agile & Waterfall). Familiarity with visualization tools (Power BI, Tableau), web/mobile architectures, and MS Office. Strong communication, presentation, and stakeholder management skills. Proven ability to influence senior leadership and deliver impactful technology solutions.