Roles and Responsibilities Conduct regular audits to identify areas for improvement and implement corrective actions to maintain high-quality products and services. Collaborate with cross-functional teams to develop process improvements, reduce defects, and enhance customer satisfaction. Analyze data from various sources to track key performance indicators (KPIs) such as first-time right rate, defect rate, and customer complaints. Provide training and coaching to team members on quality principles, procedures, and best practices. Desired Candidate Profile 5-10 years of experience in Quality Assurance/Quality Management or related field. Effective communication skills with ability to present findings and recommendations to stakeholders. Excellent analytical skills with ability to interpret complex data sets. Current designation should be as Senior Manager Quality E-commerce experience Mandatory Work Location: Kolkata Need immediate joiners Interested candidates can apply at puja.vishwakarma@startek.com

Desired: Should have experience in QA and R& D of any reputed medium sized professionally managed batch process industry. Posses hands on experience in Testing & Analysis as per International standard (ASTM/DIN etc.) is desirable. Candidates with brilliant academic record and experience in QA of any Petrochemical/ lubricant manufacturing industry will have an added advantage. Expose to ISO system TQM is desirable Job profile: Handling Raw materials & Packing materials Incoming Inspection Taking care of in Process inspection & Testing ( kettle release & Final release) Periodic maintenance of laboratory Instruments ( including AMC) Handling the process of analysis of samples received from outside Customer concerns and carrying out appropriate Corrective & Preventive action Overall supervision of the Quality Assurance activities Training and development of subordinates in the quality department.

Position Title : Quality Management Systems (QMS) Specialist Qualifications and Skills : Education : Bachelors degree in Engineering, Quality Management, or a related field. Certifications : Lead Auditor or Internal Auditor certifications in ISO 9001, 14001, and 45001. Familiarity with ESD S 20.20 guidelines is essential. Experience : Proven track record in QMS implementation and document control management, preferably in a manufacturing or industrial environment. Skills : Strong analytical and organizational abilities. Excellent communication and leadership skills. Proficiency in document control systems and quality tools like FMEA, CAPA, 8D, etc. Knowledge of lean and continuous improvement methodologies. Key Responsibilities :1. Implementation and Maintenance of Management Systems : Oversee the implementation, certification, and ongoing management of ISO 9001, ISO 14001, ISO 45001, and ESD S 20.20 standards. Ensure alignment of organizational processes with the requirements of each standard for Quality, Environmental, Occupational Health & Safety, and Electrostatic Discharge (ESD) control. 2. Document Change Management (DCN) : Develop, implement, and maintain the Document Change Notification (DCN) process. Ensure all document revisions are controlled and disseminated efficiently to maintain system integrity. Act as the primary liaison for cross-departmental DCN communication and approvals. 3. Audits and Compliance : Prepare, plan, and conduct internal audits for compliance with QMS standards. Address findings from internal and external audits by developing corrective and preventive action plans. Support external audits by certification bodies, ensuring full compliance and readiness. 4. Training and Awareness : Conduct training sessions for employees on ISO, ESD, and related QMS standards to promote understanding and compliance. Act as a subject matter expert for QMS-related queries. 5. Performance Monitoring and Improvement : Define and monitor key performance indicators (KPIs) to assess the effectiveness of QMS. Propose and implement continual improvement measures to enhance system performance. 6. Risk and Opportunity Management : Identify and assess risks and opportunities related to quality, environmental, health, safety, and ESD control systems. Develop and implement risk mitigation and opportunity exploitation plans. 7. Coordination and Communication : Collaborate with cross-functional teams to ensure seamless integration of QMS into daily operations. Prepare and present QMS performance reports to senior management.

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

Job Summary To extract content per the guidelines shared which are servable over Googles ad network and are viewable by our users advertisers alike. Hence it calls for consistent accuracy and quality at 99 percent level Responsibilities Review extraction of online content for accuracy and high quality Conducting remote and live audit of cases Coach mentor and share feedback to team Identifies opportunities for process improvements for direct team Identify customers needs and develop a strategy for meeting those needs Ensure logical and meaningful extraction of URLs content Write review and optimise advertising text and extensions Make final changes if need be as per process quality guidelines Develop domain expertise with regards to the processes

Responsibility and duties Arrange and conduct Internal Quality Audit. Arrange and conduct monthly Quality Review Meeting Arrange and conduct Management Review Meeting. Liaison with Certification body Co-ordinate with each department to decide effective corrective action. Review of Key indicators of each department and monitoring effective implementation of actions.etc Arrange and conduct Layered Process Audit. Conduct Daily works Meeting of Middle level management. To handle and attend customer audit Analyze, Design and implement new system as per customer requirement. Etc Responsible for target Control Activity. Analysis of data and continual improvement. Co-ordinate activities of development of new products including APQP, PPAP, tool acceptance. Disposition of non-conforming products. Identify , install and monitor Statistical techniques. Corrective action on customer complaints, internal failures. Control of customer supplied documents, national-international standards and samples. Prepare, issue and control of Quality Plans. Responsible for product and process change management Responsible to monitor safety characteristics if applicable

Role & responsibilities Design and implement calibration procedures for various measurement systems, ensuring compliance with industry standards and regulations. Analyze calibration data to identify trends, anomalies, and opportunities for improvement in measurement accuracy. Collaborate with engineering teams to develop and maintain calibration equipment and standards. Conduct root cause analysis on calibration failures and implement corrective actions to prevent recurrence. Train and mentor junior engineers and technicians on calibration techniques and best practices. Participate in audits and inspections, providing documentation and evidence of calibration activities. Candidate should have knowledge of NABL Required and Preferred Qualifications Bachelor's degree in Engineering or a related field. 2 years of experience in calibration engineering within a relevant industry.

Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Coordinate with Quality & Dev. dept in testing of products. Prepare and maintain technical documentation, including design specifications, testing protocols, and QA reports. Conduct rigorous testing and validation of power electronic components. Required Candidate profile Designing, developing, and improving power electronic systems used in transformer applications. Solid understanding of power electronics principles, QA processes, and product dev methodologies.

Role & Responsibilities Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies. Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience (CE) Manager or Contact Center Manager Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 8.00 LPA - 13 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Must have expertise in Transformer in-process Quality To prepare all final QC reports documentation including the final dossier Preparing final inspection reports as per client requirements and stds. Preparing the QAP Finding RCA and preparing CAPA Required Candidate profile Strong understanding of transformer mfg processes & QC Expertise in IS/IEC standards, ISO 9001, and Six Sigma Exp. with QMS tools (8D, CAPA, SPC, FMEA, etc.) Proficiency in ERP, QC MS Office tools

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pooja M - 7869304456, poojam3@hexaware.com

Implement and monitor quality control procedures for industrial flooring projects , concrete mix design & changes for suitability as per site condition ,inspections and tests on concrete materials, surface preparation,coatings, and flooring systems.

Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.

Dear Team, Greeting from Manpower Group Services..... Qualification; Diploma and Arts and science Designation; Quality Check Salary:Rs14300NTH and Attendance Bonus-Rs1000 Transport and food-Yes Gender;Male Shift :8:30 am to 5:30pm only Regards Kanchana HR 7200040763 9894185947(Whatsapp)

4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Inspect raw materials and finished pond liners Conduct tests: tensile, puncture, thickness Maintain QA/QC records and documentation Ensure ISO 9001 & CE compliance Handle audits and identify defects Drive continual quality improvement Required Candidate profile Inspect raw/finished pond liners Perform tests: tensile, puncture, thickness Maintain QA/QC records Ensure ISO 9001 & CE compliance Support audits and implement improvements

Roles and Responsibilities Conduct training sessions on Anti Money Laundering (AML), Know Your Customer (KYC) processes, sanctions screening, transaction monitoring, and quality control measures. Develop and deliver customized training programs for clients based on their specific requirements. Provide guidance on regulatory compliance requirements related to AML/KYC/sanctions screening. Collaborate with internal teams to ensure effective implementation of AML/KYC policies and procedures. Monitor trainee progress and provide feedback to improve their performance. Desired Candidate Profile 4-9 years of experience in AML/KYC/Sanctions domain with a strong understanding of anti-money laundering regulations. Excellent English communication skills with ability to communicate complex concepts simply. Proven track record of developing engaging training materials and presentations.

Roles and Responsibilities Conduct quality analysis of customer transactions to identify potential risks and discrepancies. Perform Know Your Customer (KYC) verification processes to ensure compliance with regulatory requirements. Screen customers against sanctions lists using various databases such as OFAC, HM Treasury, etc. Monitor transaction activity for suspicious behavior patterns indicative of money laundering or other illicit activities. Collaborate with internal teams to resolve issues related to KYC, sanctions screening, and anti-money laundering (AML). Desired Candidate Profile 4-9 years of experience in Quality Analysis, KYC, Sanctions Screening, Transaction Monitoring, AML, or a similar field. Strong understanding of Anti Money Laundering regulations and Sanction Screening procedures. Proficiency in performing thorough reviews of customer data to identify potential risks and discrepancies. Excellent analytical skills with attention to detail and ability to work independently.

Preparation of QAP, Carryout stage wise and final inspection as per QAP Prepare & approve WPS & PQR, Welders Performance Qualifications as per ASME, EN, IBR and AWS standard Stakeholder Managemnet Required Candidate profile Prepare, approve Heat Treatment Procedure & independently carry out Heat Treatment activity Conduct QA audit in the house & at vendor places, Monitor QC & Welding processes on shop floor

Were hiring for multiple roles at our Chakan, Pune facility! Join Endurance Technologies Ltd , one of India's leading engineering and automotive component manufacturers. We are looking for experienced and passionate professionals to strengthen our manufacturing operations. Job Location: Endurance Technologies Ltd B20 Plant, Chakan, Pune Open Positions: Quality Production Electrical Maintenance Machine Shop Maintenance (CNC/VMC) Experience Required: 2 to 5 Years Preferred Background: Experience in Machining or Machine Shop Walk-in Drive Details: Dates: 6th & 7th May 2025 Time: 9 :00 AM to 6:00 PM Venue: Endurance Technologies Ltd, B20 Plant, MIDC Chakan, Pune What to Bring: Updated Resume

Role & responsibilities In-Process Quality Control Defect Analysis & Root Cause Investigation Quality System & Documentation Measurement & Testing Preferred candidate profile Education: Diploma / BE / B.Tech in Mechanical / Plastics / Polymer Engineering. Experience: 4 - 10 years in quality assurance of plastic injection moulded components. Skills: Good understanding of injection moulding process and defects. Knowledge of ISO 9001, IATF 16949 systems is preferred. Familiarity with tools like 5 Why, Fishbone Diagram, FMEA, Control Plan, PPAP, SPC, MSA . Proficient in MS Excel, Word, and basic reporting tools.

If you have any questions or need more details, kindly call 8050011327 / 9845798290

Sr. Exe Asst Mgr. Quality: Position: FLO Quality Control Location: Tirupati & other South locations. About CMR CMR Group is India's largest producer of Aluminium and zinc die-castingalloys. With 13 state-of-the-art manufacturing plants across the country, CMRhas become the preferred supplier for many of Indias largest automotiveindustry leaders. Since its inception in 2006, CMR has consistently outpacedcompetition by focusing on delivering superior value to its stakeholders. Thisvalue is driven by a strong commitment to technical advancements, qualityenhancement, sustainability, and people-centric practices. We believe inan " Employee First " philosophy, ensuring that ourpeople are at the core of our success. Our dedication to fostering an enrichingwork environment is reflected in our recognition as the 'Most PreferredPlace for Women to Work' and as one of the Top 25 Mid-SizedIndias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMR continues to chart its growth trajectory, we remain committed toinnovation and excellence. We are always looking for enthusiastic and dynamicindividuals to join our team and contribute to our continued success. Position : FLO-Quality Control Job Band : A Designation : Sr.Executive/ Assistant Manager No. of Posts : 1 (One) Department : Qualitycontrol Reporting to : AreaHead Quality Qualifications : Essential Professional degree / BE/ B.Tech in Mechanical / Metallurgy (FullTime) from reputed institute Desirable : Degree/Diploma in Operation or certification in quality system. Experience: Essential 4+ years ofexperience in Quality Function in Metal Industry. working Exposureof Quality techniques Visual, Spectrometry, Chemicalcompositions is mandatory. Desirable : Experience inQuality control activities in the manufacturing sector. Job Profile: Raw Material Inspection: Conductthorough inspections of incoming raw materials such as aluminum scrap, alloys, and other materials to ensure compliance with quality standards. Document and report any deviationsor non-conformities and work with the procurement team to resolve issues. Process Control : Monitorand control the production processes involved in aluminum recycling, ensuringthat they are executed according to established procedures and qualitystandards. Collaborate with the production team to implement processimprovements and optimize quality. Finished Product Inspection: Performcomprehensive inspections on finished aluminum products to verify quality andconformity to customer specifications. Maintain accurate records ofinspection results and generate reports as required. Quality Testing: Conductvarious quality tests on aluminum products, including but not limited tohardness, tensile strength, and chemical composition analysis. Operatetesting equipment and ensure proper calibration and maintenance. Documentation and Reporting:-- Maintainmeticulous records of quality control activities, test results, and anyquality-related incident. Prepare and present regular reportson quality performance to management. Quality Assurance: Implement and enforce qualityassurance practices and standards across the organization. Participate in root cause analysisand corrective action processes to address quality issues Safety and Compliance: - Adhereto all safety protocols and ensure a safe working environment for yourself andcolleagues. Ensure compliance with all relevant industry regulationsand standards. Functional Skills: Qualitymanagement systems Statistics Riskassessment and analysis Projectmanagement Behavioral Competencies: Technicalproblem solving Vendormanagement Knowledgeof mechanical equipment Coordinationskills Executionexcellence General: Age-22- 30 years. CTC -3.5 to 6.5 There is no constraint for the right candidate. Candidateshould not be frequent job changer. NoticePeriod- Joining period Max 30 Days. We can buy notice period, if require.

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407