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1.0 - 2.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Role & responsibilities The individual has to follow safety/quality procedures of lab. Any other relevant task assigned by the lab leader. The individual must have the capability to visually inspect, collect, and analyze samples of raw material, packaging material, finished goods, intermediates according to standard analytical procedures. Follows procedures for basic calibration and maintenance of equipment Maintains the laboratory in a clean and organized manner. Skill Required The individual is responsible to work in QC Lab compliant with Good Laboratory Practice (GLP) and current Good Manufacturing Practice (cGMP). Knowledge & Skills: Able to do understand basic principles of analytical tests & instruments. Person must also have knowledge and capability to operate Lab instruments. Digital Skills: Effectively use MS tools, i.e., Word, Excel, PowerPoint, in day-to-day operations. If required, need to operate company software.
Posted 3 weeks ago
8.0 - 13.0 years
4 - 9 Lacs
Baddi
Work from Office
Senior Construction Engineer - Construction management for site activities & overall co-ordination with P&G teams, contractors & stakeholders. Site activities tracking and control Activities included-Budgeting, Estimation, Scheduling, Execution, Quality control, Documentation Manage daily, weekly and monthly meetings and share required reports & presentation Hands on experience of HVAC, Chiller, VFD, Fire Alarm and system, Compressor installation & pre comissioning Extended knowledge of motor, pumps and line installation Provide Design inputs and review design. Quantity surveying and Vendor bill verification Good knowledge of site construction safety Provide value addition in term of time, cost and quality Post comissioning support with relevant vendor for all equipment's & Panels. Coordinate with all site concern team and different stream work Verification of clashes Provide regular updates to client. Good experience of Panel, cable tray, lighting, Earthing system, cables and equipment installation and commissioning Preferred, same type of working experience and sound technical skills.
Posted 3 weeks ago
5.0 - 10.0 years
6 - 8 Lacs
Palamaner
Work from Office
Roles and Responsibilities Conduct quality analysis on incoming materials, outgoing products, and process parameters to ensure compliance with ISO standards. Develop and maintain documentation for quality management systems, including procedures, work instructions, and records. Collaborate with cross-functional teams to identify areas for improvement in production processes. Ensure adherence to safety protocols during maintenance activities. Desired Candidate Profile 5-10 years of experience in a similar role within the automobile industry. Diploma or B.Tech/B.E. degree in Mechanical or Electrical & Electronics field. Strong understanding of TPM principles, quality control methods, and inspection techniques.
Posted 3 weeks ago
3.0 - 7.0 years
2 - 6 Lacs
Pune
Work from Office
Process Quality Engineer Job Duties Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in manufacturing processes. Analyze manufacturing data to identify trends, root causes of process defects, and implement corrective actions to improve product quality. Design and execute process validation protocols to ensure that processes produce products that meet predetermined quality standards. Collaborate with cross-functional teams, including R&D and production, to integrate quality control tools into new product development and existing processes. Perform risk assessments to identify potential quality issues and develop mitigation strategies to prevent product defects. Lead continuous improvement projects aimed at enhancing manufacturing efficiency, reducing waste, and improving product quality. Develop and maintain documentation for process control procedures, quality specifications, and inspection checklists to ensure adherence to quality standards. Investigate customer complaints related to product quality, determine root causes, and implement corrective actions to prevent recurrence. Key Responsibilities:** - Oversee and manage the quality control processes during the assigned shift to ensure adherence to product specifications and quality standards. - Conduct regular inspections, audits, and assessments of production processes and outputs, identifying areas for improvement and implementing corrective actions as needed. - Collaborate with production teams to address quality-related issues and promote a culture of continuous improvement. - Monitor and analyze quality metrics, generating reports to track performance, identify trends, and support informed decision-making. - Train and mentor team members on quality assurance procedures, practices, and tools, fostering a culture of quality awareness. - Liaise with cross-functional teams, including production, engineering, and supply chain, to ensure seamless coordination and compliance with quality standards. - Implement and maintain quality management systems and documentation as per ISO and other relevant standards. - Participate in root cause analysis and problem-solving activities to minimize defects and enhance product quality. - Ensure compliance with safety and health regulations within the workplace. Strong understanding of quality management systems (ISO 9001, Six Sigma, etc.) and relevant regulatory standards.
Posted 3 weeks ago
10.0 - 18.0 years
14 - 18 Lacs
Jaipur
Work from Office
Job Overview:. - The Production Manager is responsible for managing and optimizing the production processes in a lithium-ion battery manufacturing plant. - This role involves leading a team of production staff, coordinating with other departments, and implementing strategies to improve production efficiency and product quality. - The Production Manager ensures that all production activities are carried out in compliance with company standards, regulatory requirements, and industry best practices. Key Responsibilities: Production Planning and Management. - Develop and implement production plans to meet the plant's output targets, quality standards, and delivery schedules. - Monitor and adjust production schedules as necessary to address issues, optimize efficiency, and meet changing demands. - Oversee the production processes, ensuring that all operations are running smoothly and efficiently. Team Leadership and Development. - Lead, train, and mentor a team of production supervisors, technicians, and operators. - Set performance goals, conduct regular performance reviews, and provide feedback and development opportunities to staff. - Foster a culture of continuous improvement and teamwork within the production team. Quality Control. - Ensure that all products meet the required quality standards. - Work closely with the Quality Assurance team to identify and resolve quality issues. - Implement quality control measures and monitor production output for consistency and compliance with specifications. Process Optimization: - Identify opportunities for process improvements to increase efficiency, reduce waste, and lower production costs. - Implement lean manufacturing principles and other process improvement methodologies. - Collaborate with the engineering and maintenance teams to maintain and enhance production equipment and processes. Safety and Compliance: - Ensure that all production activities comply with health, safety, and environmental regulations. - Promote a strong safety culture within the plant, conducting regular safety audits and training. - Address any safety incidents promptly and implement corrective actions. Inventory and Resource Management: - Manage inventory levels of raw materials, components, and finished products to ensure uninterrupted production. - Coordinate with the procurement team to ensure timely supply of materials and components. - Optimize the use of resources, including labor, materials, and equipment, to maximize production efficiency. Reporting and Documentation: - Prepare and present regular reports on production performance, including output, quality, efficiency, and safety metrics. - Maintain accurate production records and ensure that all documentation is up-to-date and compliant with regulatory requirements. Budgeting and Cost Control: - Assist in the preparation of the production budget and manage production expenses within budgetary constraints. - Monitor production costs and implement cost-saving initiatives where possible. Qualifications: - Bachelor's degree in engineering, Manufacturing, Industrial Technology, or a related field. - A master's degree is a plus. - Experience: At least 12+years of experience in a manufacturing environment, with a minimum of 3 years in a supervisory or managerial role, preferably in battery manufacturing or a related industry. - Technical Skills: Strong understanding of battery manufacturing processes, production equipment, and quality control standards. - Familiarity with lean manufacturing principles and process optimization techniques. - Leadership Skills: Proven ability to lead and motivate a production team, with excellent interpersonal and communication skills. - Problem-Solving: Strong analytical and problem-solving skills, with the ability to make decisions under pressure. - Safety and Compliance: In-depth knowledge of health, safety, and environmental regulations in a manufacturing setting. - Computer Skills: Proficiency in production management software, ERP systems, and MS Office Suite. Working Conditions: - This role may require working in shifts, including nights, weekends, and holidays, depending on production demands. - The Production Manager may need to spend significant time on the plant floor, where exposure to noise, chemicals, and machinery is common.
Posted 3 weeks ago
1.0 - 2.0 years
1 - 2 Lacs
Bawal, Haryana
Work from Office
Education : Diploma/B.E./B.Tech. (Mechanical/Automotive/Production) only Experience : Experience candidate in the Product Quality inspection Min 1 year Industry : Forging & Machining Responsibilities : 1. Experience in Product inspection (Visual & Dimensional). 2. Hands-on experience in measuring instruments handling like (Vernier , Micrometer, Height Gauge, Attribute gauges, Air gauges, TPG etc.) 3. Good knowledge of inspection, measurement techniques, GD&T. 4. Good understanding of Quality standards; inspection reports;Quality Plan. 5. Ability to read Blueprints/Drawings. 6. Good written & verbal communication skills Other Requirement : 1. Aggressive Attitude; 2. Willing to stay near the plant location. 3. Medically fitness mandatory 4. Work Discipline (Safety; Quality); 5. Communication on daily work management to Client SPOC person/ Project Leader 6. Ready to work in 12 hours shift 7. Candidate must have bike Food : Available. Transport : Available. (Only From Kanchipuram) Benefits : * PF, ESIC , etc. * On Role Job * Will help in building a career in the Quality Department * Will get Free training on various Quality Tools.
Posted 3 weeks ago
4.0 - 9.0 years
4 - 7 Lacs
Sonipat
Work from Office
Looking for Manager/Asst Manager-Quality with 4 to 12 yrs of relevant experience for Houseware Manufacturing Company, Sonipat, Haryana. - Experience in Cutlery and tableware Products will be an added advantage. - Immediate joiners will be preferred. - Email: jobs@rjcube.com
Posted 3 weeks ago
14.0 - 20.0 years
1 - 2 Lacs
Tiruppur
Work from Office
Quality Head of garment export unit, you will be responsible for ensuring products meet and exceed the expectations of clients. implement strategies to maintain and improve the quality of our garments throughout the production process. Required Candidate profile Quality Assurance, Quality Control, Supplier Management, Process Improvement, Compliance, Team Leadership, Customer Satisfaction, Documentation, Risk Management, Customer Complaints, export-oriented
Posted 3 weeks ago
30.0 - 31.0 years
15 - 21 Lacs
Pune
Work from Office
Long Description 1. Analyst required in executive role for analysis of development, trial batches, Scale up and QbD samples. 2.To carry out investigation of laboratory incidences and Out of Expectation test results. 3.Responsible for analysis of stability samples, intermediates, in process and finished products samples. Competencies Innovation & Creativity Result Orientation Collaboration Customer Centricity Developing Talent Stakeholder Management Strategic Agility Process Excellence Education Graduation in Pharmacy Post Graduation in Pharmaceutical Chemistry Work Experience 4- 8 Years.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 13 Lacs
Kolkata
Work from Office
Roles and Responsibilities Conduct regular audits to identify areas for improvement and implement corrective actions to maintain high-quality products and services. Collaborate with cross-functional teams to develop process improvements, reduce defects, and enhance customer satisfaction. Analyze data from various sources to track key performance indicators (KPIs) such as first-time right rate, defect rate, and customer complaints. Provide training and coaching to team members on quality principles, procedures, and best practices. Desired Candidate Profile 5-10 years of experience in Quality Assurance/Quality Management or related field. Effective communication skills with ability to present findings and recommendations to stakeholders. Excellent analytical skills with ability to interpret complex data sets. Current designation should be as Senior Manager Quality E-commerce experience Mandatory Work Location: Kolkata Need immediate joiners Interested candidates can apply at puja.vishwakarma@startek.com
Posted 3 weeks ago
5.0 - 10.0 years
11 - 13 Lacs
Mysuru
Work from Office
Desired: Should have experience in QA and R& D of any reputed medium sized professionally managed batch process industry. Posses hands on experience in Testing & Analysis as per International standard (ASTM/DIN etc.) is desirable. Candidates with brilliant academic record and experience in QA of any Petrochemical/ lubricant manufacturing industry will have an added advantage. Expose to ISO system TQM is desirable Job profile: Handling Raw materials & Packing materials Incoming Inspection Taking care of in Process inspection & Testing ( kettle release & Final release) Periodic maintenance of laboratory Instruments ( including AMC) Handling the process of analysis of samples received from outside Customer concerns and carrying out appropriate Corrective & Preventive action Overall supervision of the Quality Assurance activities Training and development of subordinates in the quality department.
Posted 3 weeks ago
4.0 - 9.0 years
3 - 8 Lacs
Tirupati
Work from Office
Position Title : Quality Management Systems (QMS) Specialist Qualifications and Skills : Education : Bachelors degree in Engineering, Quality Management, or a related field. Certifications : Lead Auditor or Internal Auditor certifications in ISO 9001, 14001, and 45001. Familiarity with ESD S 20.20 guidelines is essential. Experience : Proven track record in QMS implementation and document control management, preferably in a manufacturing or industrial environment. Skills : Strong analytical and organizational abilities. Excellent communication and leadership skills. Proficiency in document control systems and quality tools like FMEA, CAPA, 8D, etc. Knowledge of lean and continuous improvement methodologies. Key Responsibilities :1. Implementation and Maintenance of Management Systems : Oversee the implementation, certification, and ongoing management of ISO 9001, ISO 14001, ISO 45001, and ESD S 20.20 standards. Ensure alignment of organizational processes with the requirements of each standard for Quality, Environmental, Occupational Health & Safety, and Electrostatic Discharge (ESD) control. 2. Document Change Management (DCN) : Develop, implement, and maintain the Document Change Notification (DCN) process. Ensure all document revisions are controlled and disseminated efficiently to maintain system integrity. Act as the primary liaison for cross-departmental DCN communication and approvals. 3. Audits and Compliance : Prepare, plan, and conduct internal audits for compliance with QMS standards. Address findings from internal and external audits by developing corrective and preventive action plans. Support external audits by certification bodies, ensuring full compliance and readiness. 4. Training and Awareness : Conduct training sessions for employees on ISO, ESD, and related QMS standards to promote understanding and compliance. Act as a subject matter expert for QMS-related queries. 5. Performance Monitoring and Improvement : Define and monitor key performance indicators (KPIs) to assess the effectiveness of QMS. Propose and implement continual improvement measures to enhance system performance. 6. Risk and Opportunity Management : Identify and assess risks and opportunities related to quality, environmental, health, safety, and ESD control systems. Develop and implement risk mitigation and opportunity exploitation plans. 7. Coordination and Communication : Collaborate with cross-functional teams to ensure seamless integration of QMS into daily operations. Prepare and present QMS performance reports to senior management.
Posted 3 weeks ago
3.0 - 8.0 years
3 - 5 Lacs
Noida
Work from Office
We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!
Posted 3 weeks ago
0.0 - 3.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Job Summary To extract content per the guidelines shared which are servable over Googles ad network and are viewable by our users advertisers alike. Hence it calls for consistent accuracy and quality at 99 percent level Responsibilities Review extraction of online content for accuracy and high quality Conducting remote and live audit of cases Coach mentor and share feedback to team Identifies opportunities for process improvements for direct team Identify customers needs and develop a strategy for meeting those needs Ensure logical and meaningful extraction of URLs content Write review and optimise advertising text and extensions Make final changes if need be as per process quality guidelines Develop domain expertise with regards to the processes
Posted 3 weeks ago
7.0 - 10.0 years
3 - 6 Lacs
Sanand, Ahmedabad
Work from Office
Responsibility and duties Arrange and conduct Internal Quality Audit. Arrange and conduct monthly Quality Review Meeting Arrange and conduct Management Review Meeting. Liaison with Certification body Co-ordinate with each department to decide effective corrective action. Review of Key indicators of each department and monitoring effective implementation of actions.etc Arrange and conduct Layered Process Audit. Conduct Daily works Meeting of Middle level management. To handle and attend customer audit Analyze, Design and implement new system as per customer requirement. Etc Responsible for target Control Activity. Analysis of data and continual improvement. Co-ordinate activities of development of new products including APQP, PPAP, tool acceptance. Disposition of non-conforming products. Identify , install and monitor Statistical techniques. Corrective action on customer complaints, internal failures. Control of customer supplied documents, national-international standards and samples. Prepare, issue and control of Quality Plans. Responsible for product and process change management Responsible to monitor safety characteristics if applicable
Posted 3 weeks ago
2.0 - 3.0 years
2 - 2 Lacs
Noida
Work from Office
Role & responsibilities Design and implement calibration procedures for various measurement systems, ensuring compliance with industry standards and regulations. Analyze calibration data to identify trends, anomalies, and opportunities for improvement in measurement accuracy. Collaborate with engineering teams to develop and maintain calibration equipment and standards. Conduct root cause analysis on calibration failures and implement corrective actions to prevent recurrence. Train and mentor junior engineers and technicians on calibration techniques and best practices. Participate in audits and inspections, providing documentation and evidence of calibration activities. Candidate should have knowledge of NABL Required and Preferred Qualifications Bachelor's degree in Engineering or a related field. 2 years of experience in calibration engineering within a relevant industry.
Posted 3 weeks ago
1.0 - 5.0 years
5 - 7 Lacs
Gurugram
Work from Office
Role & Responsibilities Audit transactions by Customer Service Representatives, Technical Support, and/or Sales based on internal quality assurance and/or external customers to provide an excellent experience Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviors - Investigates customer complaints and/or non-compliance to Customer Experience standards. Recommends corrective actions in accordance with applicable company policies. Issues Incident Reports to the Team Leaders for red flag CSR behaviors and compliance requirements observed during transaction monitoring. Performs further deep dive of other relevant data when necessary. Conducts calibration session with Operation Team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience Analyst (CEA) Excellent communication in English. Should be willing to work in shifting schedules Excellent written and oral communication Excellent problem-solving and analytics skills Seek appropriate guidance and advice to deliver quality outcomes. Works under limited supervision. Excel & G-Sheet knowledge (Desirable) Excellent verbal and written communication Must have ability to work under pressure Perks and Benefits Salary Range: Upto 5.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance
Posted 3 weeks ago
4.0 - 7.0 years
3 - 5 Lacs
Chennai
Work from Office
Coordinate with Quality & Dev. dept in testing of products. Prepare and maintain technical documentation, including design specifications, testing protocols, and QA reports. Conduct rigorous testing and validation of power electronic components. Required Candidate profile Designing, developing, and improving power electronic systems used in transformer applications. Solid understanding of power electronics principles, QA processes, and product dev methodologies.
Posted 3 weeks ago
1.0 - 5.0 years
8 - 13 Lacs
Noida
Work from Office
Role & Responsibilities Encourages collaboration between departments to contribute to the business strategy Ensures quality and compliance activities are updated and performed in a timely manner Adopts and drives global standards for quality and compliance Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc) Manages client relations to align quality and customer experience standards Supports the development of effective and timely analytics to our operations team Plans development and engagement activities for CE Team Coordinates the best use of their resources for CE to support the operations Coordinates and communicate with recruitment to ensure profiles are updated Owns Quality KPIs and works diligently to identify process gaps or possibilities of fraud/non compliance Ensure audit and analysis requirements of the business are met at all times Works well with internal and external stakeholders to identify process opportunities and share recommendations and Quality strategies. Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) Minimum 1 Year of experience as Customer Experience (CE) Manager or Contact Center Manager Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 8.00 LPA - 13 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance
Posted 3 weeks ago
5.0 - 10.0 years
9 - 11 Lacs
Kancheepuram, Chennai, Kanchipuram
Work from Office
Must have expertise in Transformer in-process Quality To prepare all final QC reports documentation including the final dossier Preparing final inspection reports as per client requirements and stds. Preparing the QAP Finding RCA and preparing CAPA Required Candidate profile Strong understanding of transformer mfg processes & QC Expertise in IS/IEC standards, ISO 9001, and Six Sigma Exp. with QMS tools (8D, CAPA, SPC, FMEA, etc.) Proficiency in ERP, QC MS Office tools
Posted 3 weeks ago
2.0 - 5.0 years
2 - 5 Lacs
Chennai
Work from Office
Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background. Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Shifts timings Should be ready to work in flexible shifts, Rotating Day and Night Week Off 5 days working, 2 days rotational off Interested candidates reach out to: Pooja M - 7869304456, poojam3@hexaware.com
Posted 3 weeks ago
3.0 - 5.0 years
2 - 4 Lacs
Jamnagar
Work from Office
Implement and monitor quality control procedures for industrial flooring projects , concrete mix design & changes for suitability as per site condition ,inspections and tests on concrete materials, surface preparation,coatings, and flooring systems.
Posted 3 weeks ago
5.0 - 7.0 years
7 - 7 Lacs
Bengaluru
Work from Office
Role & responsibilities Conduct quality assessments and provide coaching and feedback for customer interactions, including phone calls and emails, according to established criteria and guidelines. Evaluate agents' adherence to company policies, procedures, and quality standards, and provide constructive feedback and coaching to support their development. Analyse quality assessment data to identify trends, patterns, and areas for improvement, and collaborate with relevant stakeholders to implement corrective actions. Generate regular reports and dashboards to track quality performance metrics and communicate findings and recommendations to management and relevant departments. Develop and maintain quality assurance procedures, documentation, and training materials to ensure consistency and effectiveness of quality monitoring processes. Stay informed about industry best practices, emerging trends, and regulatory requirements related to quality assurance and customer service and incorporate relevant insights into quality improvement initiatives. Participate in cross-functional projects and initiatives aimed at enhancing customer experience, operational efficiency, and business outcomes. Assist in the development and implementation of quality-related initiatives, such as calibration sessions, quality coaching programs, and recognition programs. Communicate business and product updates timely through e-mails, briefings, newsletters, and other means of contact. Design, develop and implement monthly product knowledge assessment and pop-up quizzes assessing the common errors, new updates and general product knowledge. Analyse customer feedback received through post call survey and NPS. Share relevant feedback with stakeholders for process and product enhancement. Provide constructive feedback and coaching to agents to support their development. Investigate the post flight complaints and manage the companys waivers, errors log/records and provide weekly/monthly reports which drives continuous measurable reduction in errors/complaints. Adhere to company regulatory requirements such as data protection, data privacy etc. and ensure full adherence from team. Perform other lawful Ad hoc tasks as and when delegated by the management. Preferred candidate profile Qualification & Education: Minimum Graduation is required Experience: Minimum of 3 years experience in Quality Analyst role Candidates with travel background /industry are encouraged to apply. Training & Knowledge: Knowledge of workforce applications, reporting, quality, and monitoring tools. Familiarity of quality assurance standards and measures. Excellent written and verbal communication skills. Fluent in English is must. High computer literacy Candidates who can join on immediate basis or maximum 15 days of notice period will be entertained.
Posted 3 weeks ago
0.0 - 3.0 years
1 - 1 Lacs
Chennai, Kanchipuram
Work from Office
Dear Team, Greeting from Manpower Group Services..... Qualification; Diploma and Arts and science Designation; Quality Check Salary:Rs14300NTH and Attendance Bonus-Rs1000 Transport and food-Yes Gender;Male Shift :8:30 am to 5:30pm only Regards Kanchana HR 7200040763 9894185947(Whatsapp)
Posted 3 weeks ago
4.0 - 9.0 years
4 - 7 Lacs
Bengaluru
Work from Office
4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!
Posted 3 weeks ago
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India's job market for quality professionals is thriving with numerous opportunities for job seekers. Quality roles are in high demand across various industries, offering competitive salaries and growth prospects for individuals looking to excel in this field.
These cities are known for their robust IT and manufacturing sectors, making them hotspots for quality job opportunities.
The salary range for quality professionals in India varies based on experience and expertise. Entry-level quality analysts can expect to earn between INR 3-5 lakhs per annum, while experienced quality managers can command salaries ranging from INR 10-20 lakhs per annum.
In the quality domain, career progression typically follows a trajectory from Quality Analyst to Quality Engineer, Quality Manager, and ultimately Quality Director. Professionals can also specialize in areas such as Six Sigma, Lean methodologies, or Quality Assurance to advance their careers.
Besides expertise in quality management, professionals in this field are often expected to have skills in data analysis, process improvement, project management, and communication. Certifications in Six Sigma or Lean methodologies can also enhance job prospects.
As you navigate the quality job market in India, remember to showcase your expertise, skills, and passion for quality management during interviews. Prepare thoroughly, stay updated with industry trends, and approach each opportunity with confidence. Best of luck in your job search!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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